Client Manager

Job not on LinkedIn

🔥 12 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The SSI Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

The SSI Group is a boutique headhunting and recruiting agency with over a decade of experience. SSI specializes in recruitment, executive search, talent management, talent acquisition, and HR transformation. They serve premier clients globally across Asia Pacific, Middle East, Europe/CIS, and the Americas. SSI emphasizes deep research capabilities, a vast international candidate network, and close partnerships with client in-house teams to deliver a complete employer experience and fill challenging, critical roles.

📋 Description

• The Client Manager is responsible for the day-to-day management, performance monitoring, and operational success of SSI clients within their assigned region. • This role oversees success for client stakeholders, ensuring effective communication, issue resolution, and continuous improvement across revenue cycle and clearinghouse operations. • The Client Manager works closely with internal technical, operational, and product teams to ensure that client workflows are optimized, issues are resolved efficiently, and performance metrics are consistently improving. • Build strong working relationships with client operational teams and their leadership. • Manage communication cadence including status on all SSRs, KPIs, action and project plans are progressing at the expected pace. • Ensure timely follow-up on all client inquiries and escalations based on the communication matrix. • Maintain a working knowledge of revenue cycle workflows, processes and integration for all accounts. • Monitor and report on key client KPIs including denial rate, gross collection rate, AR days, and net collection rate. • Identify performance trends and escalate concerns proactively through the escalation channels outlined in the client manager guide. Ensure all escalations are managed and responded to within the provided timeframes. • Support development of action plans to improve client performance. • Assist in preparation of reporting for leadership and QBRs. • Track and manage client issues through resolution. • Differentiate between operational issues and technical issues to assign to team members. • Ensure root cause is identified, not just symptom resolution. • Maintain technical working knowledge of clearinghouse workflows including 837, 277, 275, 835, and 270/271. • Assist clients in understanding rejections versus denials, with a clear understanding of ARC. • Partner with technical teams to resolve mapping, transmission, and connectivity issues. • Identify inefficiencies in client workflows for process improvements. • Support movement from reactive, queue-based processes to proactive approaches. • Recommend improvements to front-end data quality and claim submission processes. • Review and interpret client reports and dashboards. • Highlight key insights and trends.

🎯 Requirements

• 6 to 10 years of experience in healthcare revenue cycle, clearinghouse operations, or provider healthcare FinTech. • Working knowledge of revenue cycle workflows and healthcare KPIs. Deep understanding of revenue cycle management. • Must be able to proficiently read and write in English. • Must possess effective communications skills with ability to handle difficult situations. • Must be able to make independent judgment decisions with minimal supervision. • Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. • Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.

🏖️ Benefits

• A combination of experience and advanced education may be substituted. • Background checks and drug test required.