Client Success Manager II

🔥 0 minutes ago

🐊 Florida, New York, +1 more states – Remote

🐊 Florida – Remote 🗽 New York – Remote 🧀 Wisconsin – Remote

💵 $56.3k - $95.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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FIS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

FIS is a leading provider of technology solutions for financial institutions, businesses, and governments worldwide. It offers a comprehensive suite of banking, lending, and payment solutions designed to help entities thrive in the digital age. FIS focuses on providing advanced solutions that improve efficiencies, reduce costs, and enhance customer satisfaction by offering services such as digital banking, automated finance, wealth management, and payment processing. With its expertise in fintech, FIS powers the global economy by ensuring secure and efficient money management throughout its lifecycle, from storage and transfer to investment and compliance.

📋 Description

• Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities. • Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact. • Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization. • Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption. • Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn. • Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback. • Capture, communicate, and bring forward expansion recommendations from customer insights to sellers. • Act as a liaison between product management and clients; partner with sales & professional services teams. • Participate in the renewal process and articulate the renewal value story to clients.

🎯 Requirements

• 3-5 years of experience in Client Success, Client Service/Support, Account Management, or similar roles • Bachelor’s degree; relevant previous experience in financial technology services • Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations • Knowledge of financial technology industry and products, including market trends, challenges, and opportunities • Strong analytical skills, including experience with Tableau or similar software, and turning data into insights • Strong communication/presentation skills and confidence in all levels of customer engagement/situations • Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles

🏖️ Benefits

• Competitive salary and benefits • A voice in the future of fintech • Always-on learning and development • Collaborative work environment • Opportunities to give back