Client Success Manager – Client Management III

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

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Net Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.

📋 Description

• Cultivate and maintain relationships with assigned customers, focusing on satisfaction, product utilization, and retention • Assist in articulating client ROI and adoption insights during customer lifecycle milestones • Collaborate to support product onboarding and workflow optimization • Monitor usage data and provide consultative recommendations for improvement • Facilitate regular customer check-ins, strategic reviews, and alignment touchpoints • Identify potential expansion opportunities and partner with Sales on qualification • Serve as a liaison between clients and internal teams to ensure timely issue resolution • Encourage client participation in webinars, feedback forums, and community engagement • Maintain current knowledge of assigned clients' business goals and align Net Health solutions accordingly • Participate in internal reviews to share client progress and strategic needs • Support compliance monitoring across licenses and service agreements

🎯 Requirements

• Bachelor’s Degree or equivalent experience • 5+ years of client-facing experience in healthcare, SaaS, or related industries • Experience supporting C-Level and mid-market clients preferred • Familiarity with managing multiple concurrent accounts/projects • Strong communication and collaboration skills • Proactive and solutions-oriented mindset • Solid organizational, time management, and problem-solving skills • Exposure to project coordination or strategic customer engagement frameworks • Ability to travel up to 30%, as needed • Required Software Experience: Microsoft Office Suite, CRM systems such as Salesforce or NetSuite, Collaboration platforms (e.g., Teams, Zoom)

🏖️ Benefits

• Unlimited PTO • Comprehensive Benefits Package • Employee Resource Groups • Casual Dress Code • Prioritized Employee Wellness • Diversity and Inclusion • A Voice • New Hire Support • Career Development • Educational Assistance • Employee Referral Bonus • Progressive Parental Leave