Client Transformation Partner

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Thinkahead Consultant Psychologist Pty Ltd

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1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Lead end-to-end governance for large-scale Intelligent Operations transformation programs, often spanning multiple workstreams and multiple years • Manage program interdependencies, risks, milestones, and executive stakeholder alignment across business and technology teams • Lead blended delivery teams consisting of architects, developers, process owners, and change management leads • Drive organizational change management strategy to support platform adoption, value realization, and sustained platform hygiene • Translate business capability gaps into prioritized platform investments and transformation roadmaps • Build, maintain, and communicate executive-level business cases for Intelligent Operations initiatives • Manage program financials, forecasts, and value tracking to ensure delivery against business objectives • Deliver steering committee updates, KPI and OKR reporting, and executive-level risk escalations • Partner with CIO, CHRO, CFO, and business unit leaders to align Intelligent Operations capabilities with enterprise priorities • Ensure transformation outcomes are tied to measurable business results, operational maturity, and long-term platform sustainability • Identify expansion opportunities within customer accounts and engagements by aligning delivered outcomes to emerging business priorities • Partner with account and sales leaders to grow the book of business through trusted advisory relationships, successful delivery, and demonstrated client value • Support business development efforts within existing customers, including shaping follow-on work, contributing to account strategy, and helping position additional Intelligent Operations capabilities • Create executive confidence that enables AHEAD to sell from within through strong delivery performance, strategic insight, and measurable transformation outcomes

🎯 Requirements

• 10+ years of experience leading enterprise IT, digital transformation, or large-scale platform programs • Demonstrated success leading Intelligent Operations or comparable enterprise transformation initiatives within Fortune 500 organizations or environments of similar scale and complexity • Deep knowledge of ServiceNow platform architecture and at least three core product lines • Strong understanding of enterprise operating models spanning observability, service management, and automation • Proven experience leading organizational change management and business transformation initiatives • Strong commercial and financial acumen, including program forecasting, business case development, value realization tracking, and growth planning within existing accounts • Executive presence with the ability to influence C-suite and Board-level stakeholders • Ability to lead across cross-functional teams and navigate complex enterprise governance structures • Proven ability to identify, shape, and expand follow-on opportunities within existing customer relationships and active engagements • Experience partnering with account teams and sales leaders to drive business development, deepen client relationships, and grow the book of business through successful delivery • Demonstrated ability to connect delivery outcomes to commercial growth by earning client trust and uncovering additional transformation needs • PMP, SAFe, or equivalent program management certification preferred

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.