Client Success Manager

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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IT Management Corporation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

🤝 B2B

B2B • IT Services • Cloud Computing

IT Management Corporation is a leading provider of comprehensive IT solutions tailored for businesses across various sectors, focusing on areas such as managed cloud telephony, network infrastructure, and unified communications. Established in 2009, the company aims to assist clients in achieving optimal technology deployment and management through a range of services including IT consulting, support, outsourcing, and infrastructure management. With a strong commitment to customer service and industry best practices, IT Management Corporation serves clients in education, government, and commercial sectors, delivering solutions that enhance operational efficiency and security.

📋 Description

• Manage a portfolio of existing SLED customer accounts and serve as their primary point of contact. • Develop strong relationships with IT leaders, administrators, procurement teams, and key stakeholders. • Conduct regular customer business reviews to understand goals, challenges, and upcoming initiatives. • Drive customer retention, satisfaction, and long-term account growth. • Act as the voice of the customer by coordinating with internal teams to ensure successful project delivery and support. • Monitor customer health, identify risks, and proactively address issues before they impact the customer experience. • Identify opportunities to expand existing customer relationships through additional solutions and services. • Partner with sales and engineering teams to develop strategic account plans and technology roadmaps. • Support contract renewals and help customers evaluate new technologies that align with their business objectives. • Generate and manage customer quotes, proposals, and solution recommendations. • Track opportunities, renewals, and customer engagement activities within the CRM system. • Coordinate with engineering, project management, support, and vendor partners to ensure exceptional customer outcomes. • Assist with vendor registrations, customer communications, and sales support activities as needed. • Maintain accurate customer records, account documentation, and pipeline updates. • Provide customer feedback and market insights to help improve service offerings and customer experience.

🎯 Requirements

• 3–5 years of experience in Customer Success, Account Management, Account Executive, or Sales roles within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment. • Experience supporting public sector, government, or education customers preferred. • Understanding of networking, cloud, cybersecurity, communications, or managed services solutions. • Strong relationship-building, communication, and presentation skills. • Experience managing multiple customer accounts and competing priorities. • Proficiency with CRM platforms such as HubSpot, Salesforce, or similar systems. • Strong organizational skills and attention to detail.

🏖️ Benefits

• Competitive compensation and performance-based incentives • Opportunities for professional growth and career advancement • Collaborative culture that values initiative, accountability, and innovation