Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Netwrix Corporation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

Netwrix Corporation is an enterprise-focused cybersecurity software company that puts identity at the center of data protection. Its 1Secure platform and product suite (including Netwrix Auditor, Access Analyzer, Endpoint Protector, Identity Manager and Privilege Secure) provide identity management, privileged access management, data security posture management, endpoint protection, and identity threat detection & response for hybrid IT environments. Netwrix emphasizes unified visibility, AI-driven insights, compliance support (HIPAA, PCI DSS, NIST, etc. ), and flexible deployment for MSPs and large organizations.

📋 Description

• Ensure customers’ success and foster long-lasting customer relationships • Understand customers’ unique needs and goals and proactively provide guidance and solutions • Deliver exceptional customer experiences and drive customer happiness, retention, and expansion • Cultivate relationships with key stakeholders throughout customers’ organizations • Understand customer business objectives and challenges and provide tailored solutions • Lead onboarding for new customers and serve as the main point of contact for Netwrix products • Ensure smooth product adoption throughout the customer lifecycle • Define and measure KPIs and success metrics with customers • Track and report achievement of desired outcomes • Monitor customer health and engagement and proactively address concerns • Coordinate bi-annual health checks with customers and internal technical resources • Align forward plans with strategic objectives, drive execution, and maintain regular customer communication • Collaborate with Account and Renewal Managers to drive contract renewals • Identify upsell and cross-sell opportunities based on customer needs • Advocate for customer needs, feedback, and feature requests within Netwrix • Drive product improvements and enhancements through customer advocacy

🎯 Requirements

• 3 years of experience in a customer-facing role, such as Customer Success, Account Management, or similar in or adjacent to the CyberSecurity industry • Proficient in defining key performance indicators (KPIs) and success metrics for Customers, tracking their progress, and using data to measure and report on the achievement of desired outcomes • Strong verbal and written communication skills • Ability to communicate effectively with both technical and non-technical stakeholders • Empathetic listener with a patient and positive attitude • Ability to empathize with customer challenges and provide support accordingly • Proven ability to analyze complex situations and provide creative solutions to meet customer needs • Ability to work collaboratively with cross-functional teams • Familiarity with information security is a plus • A degree in Business, Marketing, or a related field is preferred • Experience with Salesforce.com and Microsoft Office Applications • Intellectual curiosity and eagerness to learn about new technologies, industry best practices, and customers’ needs

🏖️ Benefits

• Competitive Health Benefits • Continuous Learning and Development Opportunities • Team-Oriented, Collaborative, and Innovative Work Environment • Regular Company Town Halls to Keep You Informed • Opportunities for Career Growth and Advancement • Equal Opportunity Employer • Accommodation support available upon request

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