Business Systems Analyst

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

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NeueHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💸 Finance

Healthcare • Healthcare Insurance • Finance

NeueHealth is a healthcare company focused on providing accessible, affordable, and high-quality care to all health consumers. Formerly known as Bright Health, it operates through two primary segments: NeueCare, which delivers comprehensive healthcare services via owned and affiliated clinics, and NeueSolutions, which supports independent providers in performance-based care arrangements. With a strong emphasis on understanding patient needs, NeueHealth aims to align the interests of health consumers, providers, and payors to enhance healthcare experiences and outcomes.

📋 Description

• Serve as the primary business analyst for eClinicalWorks EHR and Practice Management workflows. • Partner with clinical, administrative, billing, and IT stakeholders to gather, analyze, and document business requirements. • Evaluate current workflows and recommend process improvements using eCW functionality. • Support configuration, maintenance, and optimization of eCW modules, templates, order sets, forms, reports, and workflows. • Analyze system issues, troubleshoot problems, and coordinate resolution with internal teams and eCW support. • Document functional specifications, workflow diagrams, test scripts, user stories, and business process documentation. • Assist with system upgrades, patches, enhancements, and new feature implementations. • Conduct user acceptance testing and validate system changes before production deployment. • Support data analysis, reporting, dashboards, and operational metrics using eCW reporting tools or related systems. • Provide training, guidance, and support to end users on eCW workflows and best practices. • Work closely with revenue cycle teams to support billing, claims, eligibility, scheduling, referrals, and payment workflows. • Ensure system changes comply with healthcare regulations, HIPAA requirements, and organizational policies. • Participate in project planning, status updates, risk identification, and implementation activities. • Maintain strong documentation of system configurations, workflows, issues, and resolutions.

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Information Systems, Business, Computer Science, or related field; equivalent experience may be considered. • 3+ years of experience as a Business Systems Analyst, Clinical Systems Analyst, or Healthcare IT Analyst. • Hands-on experience with eClinicalWorks — eCW EHR and/or Practice Management systems. • Strong understanding of healthcare clinical workflows and/or ambulatory practice operations. • Experience gathering requirements, documenting workflows, and supporting system enhancements. • Knowledge of EHR configuration, testing, issue resolution, and end-user support. • Familiarity with HIPAA and healthcare data privacy requirements. • Strong analytical, problem-solving, and communication skills. • Ability to work with cross-functional teams including clinicians, front office, billing, IT, and leadership. • Proficiency with Microsoft Office tools such as Excel, Visio, PowerPoint, and Word. • Preferred: Experience supporting eCW upgrades, migrations, or implementation projects. • Preferred: Knowledge of revenue cycle workflows including scheduling, eligibility, claims, coding, billing, denials, and payments. • Preferred: Experience with reporting tools, SQL, dashboards, or healthcare analytics. • Preferred: Understanding of HL7 interfaces, APIs, lab interfaces, and interoperability standards. • Preferred: Experience with patient portals, telehealth, referrals, document management, and care coordination workflows. • Preferred: Certification or training in eClinicalWorks is a plus. • Preferred: Experience working in ambulatory care, physician group, or multi-specialty practice environment.