Customer Support Specialist

🕒 June 17

🏄 California, New Mexico – Remote

🏄 California – Remote 🌶️ New Mexico – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a government-focused cloud software company that provides automation and digital services for state and local public agencies. Their platform powers transactions and interactions between government agencies and constituents, offering products across revenue compliance (tax & licensing, short-term rental compliance, auditing, unclaimed property), justice (court case management, jury, probation), DMV (kiosks, testing & certification, fulfillment), public administration (land records, vitals, pension payments), payments (integrated payments, revenue collection, payment management), and platform services (reporting & analytics, forms, digital processing, ID verification, eSignatures, alerts, IT managed solutions). Trusted by 4,500+ agencies in North America, Neumo processes hundreds of millions of transactions and collects community revenue. The company focuses on improving efficiency, compliance, and self-service for government constituents using cloud and kiosk solutions.

📋 Description

• Monitor case queues and manage incoming tickets, phone calls, and chat inquiries with urgency and professionalism. • Diagnose and resolve application and configuration issues, focusing on root cause analysis and sustainable solutions. • Maintain timely communication with customers, especially during service incidents or outages. • Assist with customer-specific support needs and troubleshooting. • Document and escalate software bugs, unusual behaviors, or recurring issues to internal teams. • Update and maintain customer records in the CRM system with high attention to detail. • Contribute to the internal Knowledge Base by documenting procedures, troubleshooting steps, and support strategies. • Collaborate across teams by providing customer feedback, identifying potential sales leads, and sharing insights for product improvements. • Represent the company with product expertise at trade shows, webinars, training sessions, and customer meetings. • Participate actively in team meetings, ongoing training, and continuous improvement efforts. • Take part in after-hours support rotation as needed. • Perform additional duties as assigned.

🎯 Requirements

• A minimum of 1 - 5 years in Support Help Desk management is mandatory. • Experience with Justice environments and/or Operations (Preferred) • Strong verbal and written communication skills • Organized, detail-oriented, and capable of managing multiple tasks independently and as part of a team. • Able to explain technical concepts to both technical and non-technical users • Quick to learn and troubleshoot software applications, particularly in Windows environments, to assist others effectively. • Proficiency with Microsoft 365 tools, including Outlook, Excel, and Word • Experience with typical operations and procedures for state and local government organizations, including cities, counties, courts, and states (Not required, but additional helpful skillsets or experiences) • Experience writing and/or reading basic SQL queries (Not required, but additional helpful skillsets or experiences) • Proficiency using CRM and ticketing systems (Not required, but additional helpful skillsets or experiences) • Advanced ability to read and write complex database queries (Not required, but additional helpful skillsets or experiences) • Knowledge of client-server structures and relationships (Not required, but additional helpful skillsets or experiences)

🏖️ Benefits

• Competitive benefits and compensation package