Product Operations Manager – Scrum

🔥 50 minutes ago

🏈 Alabama, Ohio, +3 more states – Remote

🏈 Alabama – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a government-focused cloud software company that provides automation and digital services for state and local public agencies. Their platform powers transactions and interactions between government agencies and constituents, offering products across revenue compliance (tax & licensing, short-term rental compliance, auditing, unclaimed property), justice (court case management, jury, probation), DMV (kiosks, testing & certification, fulfillment), public administration (land records, vitals, pension payments), payments (integrated payments, revenue collection, payment management), and platform services (reporting & analytics, forms, digital processing, ID verification, eSignatures, alerts, IT managed solutions). Trusted by 4,500+ agencies in North America, Neumo processes hundreds of millions of transactions and collects community revenue. The company focuses on improving efficiency, compliance, and self-service for government constituents using cloud and kiosk solutions.

📋 Description

• Facilitate all core Scrum events — sprint planning, daily stand-ups, sprint review, and retrospective — ensuring they are timely, focused, and drive real inspection and adaptation. • Create a team environment that is open, non-judgmental, and trustworthy, while emphasizing problem-solving and self-organization. • Protect the team from outside interference and unnecessary pressure during a sprint, escalating and resolving impediments quickly. • Coach the team and Product Owner on Agile requirements, backlog creation, story slicing, and definition of ready/done to ensure a healthy, well-groomed backlog. • Assess the Scrum maturity of the team and organization, and coach the team to higher levels of maturity at a sustainable pace. • Facilitate or support program-level ceremonies such as PI Planning, Scrum of Scrums, or cross-team syncs in organizations running scaled frameworks (e.g., SAFe). • Coordinate across teams to identify, track, and resolve cross-team dependencies and conflicts before they block delivery. • Standardize Scrum practices and reporting across multiple teams to create consistency without stifling team-level autonomy. • Mentor and support less experienced Scrum Masters, sharing facilitation techniques, coaching approaches, and organizational context. • Track and report team and program-level metrics (velocity, cycle time, predictability, defect rates) to give teams and leadership an honest, current view of progress. • Use agile project management and reporting tools (e.g., Jira, Confluence) — augmented with AI-assisted tools where available — to reduce manual reporting overhead and surface trends faster. • Drive continuous improvement initiatives that come out of retrospectives and Inspect & Adapt workshops, ensuring action items are tracked to completion. • Promote transparency by ensuring Scrum artifacts and dashboards are accurate, current, and visible to the whole organization. • Serve as the primary point of contact between the Scrum team, Product Management, engineering leadership, and other departments on process and delivery questions. • Communicate team progress, risks, and blockers clearly to stakeholders and senior leadership through regular, metrics-based updates. • Advocate for Agile values and principles across the organization, influencing without direct authority to drive adoption of better practices. • Partner with Product Management to ensure a healthy balance between new feature work, technical debt, and quality. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree or equivalent work experience. • 5+ years of experience as a Scrum Master or in an Agile facilitation role, including experience supporting multiple teams simultaneously. • Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) required. • Advanced certification strongly preferred: Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional (CSP-SM), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM). • Demonstrated experience facilitating Scrum for complex, high-visibility projects or teams. • Experience in a scaled Agile environment (e.g., SAFe Agile Release Trains) strongly preferred. • Experience using AI-powered productivity tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to streamline reporting, documentation, and day-to-day facilitation work is a plus. • Experience in government technology at the state and local level highly preferred. • Strong knowledge of Agile Scrum principles, practices, artifacts, ceremonies, and roles. • Proven ability to coach teams toward self-organization and higher levels of Agile maturity at a sustainable pace. • Demonstrated success facilitating and resolving cross-team dependencies and conflicts in multi-team or scaled Agile environments. • Excellent communication and facilitation skills, with the ability to keep meetings focused and drive real outcomes. • Ability to mentor and develop less experienced Scrum Masters. • Ability to influence without direct management authority, both within the team and with senior stakeholders. • Comfortable working with team and program-level metrics to tell an honest, data-informed story about delivery. • Experience using tools like Jira, Confluence, and Microsoft 365 Suite. • Ability to thrive in a fast-paced, evolving organizational environment. • Willingness to travel occasionally for team or program-level events.

🏖️ Benefits

• Competitive benefits and compensation package • Equal Opportunity Employer