Delivery Manager

🔥 45 minutes ago

🌽 Illinois, Ohio, +3 more states – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a leading government automation and cloud software platform that powers transactions and interactions between government agencies and the communities they serve. Neumo offers a unified SaaS platform and specialized products for revenue and tax compliance, payments and revenue management, DMV self-service kiosks, court and justice solutions, land and vital records, ID verification, eSignatures, reporting/analytics, and IT managed services. Trusted by 4,500+ state and local agencies across North America, Neumo processes hundreds of millions of transactions and helps agencies collect and manage public revenue and services.

📋 Description

• The Delivery Manager holds program-level execution accountability for an assigned portfolio and is responsible for the financial performance, operational execution, and strategic success of an assigned portfolio within the Business Unit. • This role owns the SDLC, change requests, maintains strong risk awareness, and drives mitigation. • Serving as a key liaison, the Delivery Manager sustains strong stakeholder relationships, delivers timely internal reporting, and escalates risks as needed to protect portfolio performance. • Consolidate and communicate financial and budget information across all active work within the Business Unit, delivering weekly budget progression updates and the monthly reporting. • Identify, communicate, and support mitigation of financial and operational risks, escalating material risks to the Business Unit. • Drive implementation of change requests, projects, and urgent items to meet committed timelines, coordinating with development teams to remove blockers and maintain momentum on revenue-impacting work. • Maintain strong customer relationships, serving as the first point of contact for customer product owners (CSMs) and ensuring timely resolution of issues, change requests, and inquiries across assigned jurisdictions. • Serve as an escalation point for customer issues and change requests, tracking each open item to closure with regular status updates. • Maintain complete, accurate, and current portfolio visibility (status, health, risks, milestones, and resource usage) and produce consolidated reporting to support leadership prioritization and decision-making. • Coordinate implementations from kickoff through deployment in partnership with the PMO, maintaining proactive communication across matrixed stakeholders. • Provide lateral leadership by leading daily coordination and recurring meetings, supporting new-hire onboarding, coaching junior team members through pairing and feedback, and fostering a culture of accountability, engagement, and continuous improvement. • Drive data-driven decisions throughout delivery, using performance metrics and risk indicators to determine when work is ready to progress or scale. • Uphold and model Neumo’s Code of Conduct and core values in all interactions, decisions, and business practices.

🎯 Requirements

• Bachelor’s degree in business, information technology, project management, or related field, or an equivalent combination of education and experience. • Three (3) or more years of experience in delivery management, project or program management, or portfolio coordination, preferably within a SaaS or technology environment. • Experience supporting state and local government or other public-sector customers strongly preferred. • Experience coordinating cross-functional teams, including development, product, customer success, tech ops and sales, in a matrixed environment. • Demonstrated experience managing budgets, financial tracking, and revenue and margin reporting. • Working knowledge of project and portfolio management methodologies, change-request processes, and implementation life cycles. • Proficiency with project management, collaboration, and reporting software (e.g., issue-tracking and portfolio-management tools including Jira, Confluence and SalesForce). • Knowledge of and experience with Agile Scrum methodology within the software development life cycle (SDLC). • Strong financial and analytical skills, with the ability to consolidate data and communicate variances clearly and accurately. • Excellent written and verbal communication skills, including preparing and delivering executive-level reports and briefings. • Proven ability to identify, assess, and mitigate risks, with sound judgment on when and how to escalate. • Strong organizational and time-management skills, with the ability to manage multiple competing priorities and meet deadlines. • Effective lateral leadership and facilitation skills; able to influence, coordinate, and drive accountability without direct authority. • Customer-focused relationship management, with the ability to build trust and handle escalations professionally. • Collaborative, detail-oriented, and adaptable, with a commitment to continuous improvement and operational discipline. • Ability to coordinate dependencies, surface risks, and drive alignment across teams. • Engineering fluency — able to follow technical conversations, ask useful questions, and constructively challenge feasibility claims. • Comfort measuring delivery by outcome validation rather than velocity proxies, with the discipline to hold the line on data-driven decisions.

🏖️ Benefits

• Competitive benefits and compensation package