Senior Document Processing Associate

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🕒 April 24

🏈 Alabama, Illinois, +3 more states – Remote

🏈 Alabama – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a leading government automation and cloud software platform that powers transactions and interactions between government agencies and the communities they serve. Neumo offers a unified SaaS platform and specialized products for revenue and tax compliance, payments and revenue management, DMV self-service kiosks, court and justice solutions, land and vital records, ID verification, eSignatures, reporting/analytics, and IT managed services. Trusted by 4,500+ state and local agencies across North America, Neumo processes hundreds of millions of transactions and helps agencies collect and manage public revenue and services.

📋 Description

• Oversee the full indexing and tagging workflow for assigned contracts, from initial task assignment through final quality review and submission. • Serve as the first point of escalation for team members with contract-specific questions, providing clear and accurate guidance on document interpretation and indexing requirements. • Interface with our clients, County Clerks, for any specific indexing questions that require their judgement. • Assign and manage daily tasks for team members, monitoring progress to ensure deadlines are met and workloads are balanced. • Perform a final multi-point quality check on all completed work prior to submission, verifying accuracy, completeness, and compliance with contract requirements. • Identify and resolve workflow issues independently, escalating to management as needed. • Perform hands-on indexing and tagging as needed to support team capacity or to validate processes. • Track contract progress and provide regular status updates to management. • Write and maintain clear, contract-specific project spec guides that document indexing requirements, document type rules, and workflow expectations — serving as a reference for the team and a foundation for onboarding new members. • Support the onboarding and training of new team members, leveraging spec guides and hands-on guidance to ensure consistency across the team. • Continuously assess existing workflows and proactively recommend improvements for efficiency and accuracy. • Perform other duties as assigned.

🎯 Requirements

• High school diploma or equivalent required; some college coursework in a related field is a plus. • 3–5 years of experience in land records indexing, title abstracting, or a closely related field. • Working knowledge of county-level land records, including deeds, mortgages, liens, releases, judgments, plats, and related instruments, is required. • Experience interpreting legal land descriptions and document-specific title requirements is strongly preferred. • Prior experience in a lead, senior, or quality control capacity is preferred. • Proficiency with web-based data entry platforms like Microsoft Suite, particularly Excel.

🏖️ Benefits

• Competitive benefits and compensation package