Salesforce Engagement Manager

🔥 17 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Develop, own, and manage customer relationships from a delivery perspective across the NeuraFlash, Part of Accenture portfolio • Provide oversight and direction to project teams to ensure successful delivery, compliance, quality, and client satisfaction • Serve as an escalation point and drive project or program direction from a product ownership standpoint • Act as a thought leader for customers and identify further transformation opportunities • Participate in customer sales cycles, including rapport building, scope definition, estimates, and staffing needs • Collaborate with Sales to build account growth and expansion plans • Transition customers from sales to project delivery through SOW reviews, role definition, project kickoff, and client onboarding • Ensure appropriate project staffing and manage staffing risks with operations, staffing, and business-unit leadership • Drive internal initiatives involving solution delivery capabilities, enterprise delivery methodology, and reusable assets • Contribute at a leadership level, advocate for the brand, and help the company grow and scale • Travel up to 25% for customer projects and company events

🎯 Requirements

• 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives • 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment • 5+ years of experience architecting, selling, and delivering Salesforce solutions • Deep expertise in Contact Center or Salesforce solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems • Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders • Hands-on experience designing end-to-end architectures across requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness • Strong understanding of the full SDLC and program governance • Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources • Strong commercial acumen, including creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions • Excellent communication and storytelling skills, including executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making • Passion for delivering software solutions and building Salesforce solutions with state-of-the-art technology • Proven ability to work cross-functionally • Ability to serve as a strategic advisor through end-to-end agentic transformation journeys • Expertise in evolving agentic marketplaces, platforms, frameworks, and emerging capabilities • Ability to translate complex AI capabilities into value-aligned recommendations • Ability to identify agentic use cases, assess customer readiness, and prepare adoption strategies • Ability to provide thought leadership on agentic systems

🏖️ Benefits

• Remote work options • Flexible working arrangements • Travel opportunities with anticipated travel commitment of up to 25% • Company events • Town halls and company meetings • Team celebrations and social events