Salesforce Engagement Manager

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $87.4k - $266.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Develop, own, and manage customer relationships from a delivery perspective across the NeuraFlash, Part of Accenture portfolio • Provide hands-on oversight, direction, guidance, and escalation support to project teams • Ensure compliance, quality delivery, client satisfaction, and project or program direction from a product ownership standpoint • Act as a thought leader helping customers drive outcomes and identify further transformation opportunities • Participate in customer sales cycles, including prospect rapport, scope, estimates, staffing needs, and account growth plans • Transition customers from sales to delivery through SOW reviews, role definition, kickoffs, and client onboarding • Coordinate staffing with operations, staffing teams, and business-unit leadership while managing staffing risks • Drive internal initiatives involving solution delivery capabilities, enterprise delivery methodology, and reusable assets • Contribute at a leadership level, advocate for the brand, and help NeuraFlash, Part of Accenture grow and scale

🎯 Requirements

• 10+ years of consulting experience with solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives • 5+ years leading complex customer engagements or solution workstreams involving 15+ team members • 5+ years architecting, selling, and delivering Salesforce solutions across Salesforce clouds • Deep expertise in Contact Center or Salesforce solution design, including Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems • Proven pre-sales experience including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders • Hands-on experience designing end-to-end architectures across requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness • Strong understanding of the full SDLC and program governance • Experience managing cross-functional solution teams including developers, technical architects, business analysts, and QA resources • Strong commercial acumen with experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions • Excellent communication and storytelling skills for executive conversations, architecture whiteboarding, roadmap creation, and decision-making • Travel up to 25% for customer projects and company events

🏖️ Benefits

• Remote work options • Flexible work culture and schedule • Travel opportunities for certain roles, up to 25% • Company events and town halls • Team celebrations and social events