Care Navigator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeuroFlow

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $2.8M Grant - NeuroFlow on 2025-05

Healthcare • SaaS • B2B

NeuroFlow is a healthcare technology company that provides a cloud-based behavioral health infrastructure and analytics platform for health plans, health systems (ACOs & IDNs), federal agencies, and behavioral health providers. The platform captures assessments and survey data at scale, uses transparent machine learning on claims, EHR, ADT and assessment data to identify and stratify behavioral health risk, engages members with acuity-driven next best actions, and manages referrals and outcomes tracking to improve access, reduce acute utilization, and demonstrate ROI. The company emphasizes measurement-informed care, HIPAA/HITRUST/SOC2 compliance, and has published peer-reviewed evidence showing reductions in total medical PMPM, inpatient admissions, and ED visits, as well as improved referral and assessment metrics.

📋 Description

• Work directly with patients via inbound calls to connect them to mental health care • Obtain information about patient needs and preferences and escalate to a Care Navigator when appropriate • Lead informed discussions with patients to surface care needs and support their care journey • Work with providers via inbound calls to connect patients to mental health care and resolve referral-submission issues • Receive inbound calls from case managers to create referrals and assist patients with connecting to care • Document patient and provider interactions • Utilize Quartet technology, tools, messaging, and workflows • Support administrative tasks for the Care Navigation team • Establish a core understanding of Quartet’s product to route patients to appropriate care • Apply knowledge of workflows and market nuances to assist patients and providers • Meet team expectations for performance and output • Answer a targeted number of patient and provider phone calls each day in a timely manner • Provide exceptional customer service while connecting patients and providers with care or troubleshooting calls • Investigate and surface needs to Care Navigators, Clinicians, Network Success Managers, or Provider Support Specialists • Communicate patient treatment needs and preferences to the patient’s Care Navigator • Collaborate cross-functionally to improve patient outcomes

🎯 Requirements

• 2+ years experience working in an inbound call center and/or administrative assistant • Willingness and comfort with swift tactical changes based on engagement learnings • Ability to use passion and care while interacting with patients with behavioral health needs • Critical thinking skills; organized, thorough, and capable of managing tasks in a fast-paced, ever-changing dynamic environment • Familiarity with Google Suite • Quiet, confidential, and secure work environment • Healthcare experience preferred • Customer care experience/care coordination preferred; mental healthcare background a plus • Associate’s Degree preferred • Foreign languages, Spanish and Portuguese a plus • Experience using SalesForce • Ability to act in accordance with NeuroFlow’s Information Security Policies • Ability to protect organizational assets from unauthorized access, disclosure, modification, destruction or interference • Ability to report security events or other risks to the organization • Ability to execute organizational security processes or activities • Ability to perform security responsibilities defined and communicated for the role • Must be responsible for actions regarding organizational security

🏖️ Benefits

• Part-time schedule between 9am–6pm EST • Remote work • Reasonable accommodation for applicants with disabilities under the ADA and applicable state or local laws