Senior Director – Patient Services

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🍂 Massachusetts, Rhode Island – Remote

🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

⏰ Full Time

🟠 Senior

👔 Director

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Neurotech Pharmaceuticals, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧬 Biotechnology

💊 Pharmaceuticals

Biotechnology • Pharmaceuticals

Neurotech Pharmaceuticals, Inc. is a private biotechnology company focused on developing transformative therapies for chronic eye diseases, with a primary therapeutic focus on retinal disorders such as Macular Telangiectasia (MacTel) Type 2. The company develops and commercializes an Encapsulated Cell Therapy (ECT) platform that delivers Ciliary Neurotrophic Factor (CNTF) to protect photoreceptors and slow vision loss; its lead product ENCELTO (revakinagene taroretcel-lwey / NT-501) has received FDA approval for treating MacTel. Neurotech conducts R&D, clinical development, regulatory activities, and commercialization efforts targeting retinal neuroprotection and vision preservation.

📋 Description

• Lead the day-to-day management of the patient support program(s) to ensure coordinated access to Neurotech’s Encapsulated Cell Technology. • Provide strategic oversight and management of third-party vendors to ensure service level agreement adherence, quality, consistency, and efficiency in service delivery. • Lead the ongoing evaluation and refinement of the patient support program strategy aligning the efforts of the broad cross-functional team to facilitate high-impact interactions with targeted stakeholders. • Partner with commercial colleagues in the development of market research and analytical projects. • Implement initiatives that maintain a detailed understanding of key stakeholder needs with a long-range approach to brand positioning. • Collaborate with the Trade, Payer and Reimbursement Directors to ensure the coordination and alignment between Patient Support. • Closely monitor competitive activities and stakeholder experience to develop and implement strategies to proactively meet competitive threats. • Create, monitor, and report on all relevant metrics of commercial initiatives. • Foster a team culture of engagement, accountability, collaboration, innovation, sense of urgency to serve patient needs and achieving Neurotech corporate vision. • Complete ad-hoc projects and responsibilities as requested and assigned.

🎯 Requirements

• Proven experience in Patient and HUB Services, with a record of driving financial results in highly competitive markets. • 7 – 10 years of related physician, payor, and patient services experience in the pharmaceutical/biotech industry. • Product launch experience in rare/orphan diseases is a must. • Gene and Cell therapies, Hospital, Buy-and-Bill and Medicare Part D products; experience preferred. • Bachelor’s degree required, MBA or other advanced degree preferred. • Flexible, adaptable, diplomatic, and able to effectively deal and manage through ambiguity. • Possesses a good blend of strategic and operational experience with the ability to see the big picture and strong attention to detail. • Effective communication skills with the ability to present ideas, get buy-in and drive consensus within the commercial organization and across project teams. • Demonstrated successful experience in a fast-paced entrepreneurial environment. • Strategic leadership and operational execution particularly in areas like access to therapy, patient education, case management and cross functional collaboration. • Outstanding project and budget management skills and experience managing multiple vendors.