Client Technology Specialist

Job not on LinkedIn

🔥 5 minutes ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Charter Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

New Charter Technologies is a leading platform comprised of high-performing Managed Service Providers (MSPs) across North America, specializing in IT solutions for small and medium-sized businesses. They offer a comprehensive range of services including IT managed services, co-managed IT, consulting, outsourcing, and advanced cybersecurity. Their mission is to transform clients' IT needs from a necessary expense into a strategic advantage, leveraging modern technology and personalized service to enhance business productivity and innovation.

📋 Description

• Serve as the main technical contact for assigned clients • Resolve Level 2 issues across Microsoft 365, endpoints, identity, networking, and line-of-business applications • Troubleshoot Entra ID authentication, MFA, Conditional Access, Exchange Online, Teams, SharePoint, Intune, and endpoint configuration • Escalate complex infrastructure or cloud issues with diagnostic findings, documentation, and client updates • Validate AI-generated diagnoses and remediation plans before acting • Close the loop on client requests and confirm solution completion • Lead technical client onboarding and drive environments to the Strategic Services baseline • Own user onboarding and offboarding, including devices, accounts, access, terminations, and data handling • Support account provisioning, licensing, and access changes using PowerShell scripts and platform workflows • Coordinate device replacements with procurement and depot partners • Proactively identify client-environment risks and provide data-backed recommendations • Follow change-control, approval, communication, and documentation procedures • Maintain security baselines and recognize and escalate potential incidents • Partner with automation and engineering teams to turn repeatable service tasks into workflows • Maintain workflow and issue documentation using tracking and version-control practices • Log defects and improvement ideas and participate in prioritization discussions • Record outcomes that do not become tickets to demonstrate delivered value • Help clients adopt AI and support AI enablement during onboarding • Participate in on-call coverage and rotation for urgent client needs outside business hours

🎯 Requirements

• 3–5 years in IT support or managed services, including at least 2 years at Level 2 or escalation level • Daily, hands-on use of AI assistants such as Claude, ChatGPT, or Microsoft Copilot in technical work • Strong working knowledge of Microsoft 365 administration, including Entra ID, Intune, Exchange Online, SharePoint/OneDrive, and Teams • Experience with Windows and macOS endpoints and networking fundamentals • Command-line and scripting experience; PowerShell preferred • Ability to read and reason about scripts written by people or AI • Experience building or maintaining workflows in MSP automation platforms such as Rewst, Pia, or Microsoft Power Automate • Experience onboarding new clients to an MSP, or running user onboarding and offboarding at scale • Working knowledge of MFA, least privilege, endpoint encryption, patching, and incident escalation • Experience with MSP tooling including RMM, PSA, and documentation platforms • Familiarity with issue tracking such as GitHub Issues is a plus • Clear written and verbal communication with non-technical business owners and office managers • Certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, or MS-102 preferred but not required

🏖️ Benefits

• Growth and learning initiatives • Employee benefits • Company innovation initiatives • Remote work environment • On-call rotation compensation not specified

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