Service Coordinator

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $24 - $25 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Receive service and installation requests from customers and Operations during business and after hours • Schedule work orders using company-issued tools and systems • Review work orders for completeness and required information • Plan and schedule work orders based on priority and resource availability • Communicate necessary information to resources completing each work order • Maintain work order status throughout dispatch, onsite verification, updates, and close-out • Document progress notes, arrival and departure times, and installation issues in ticketing software • Maintain schedules and escalate deviations to customers, resources, and project teams • Monitor resource arrival onsite within specified timeframes • Verify technician, contractor, and site awareness of assignments before installations • Provide customers with proactive status updates, deliverables, and completion confirmations • Document and communicate resource performance and issues • Ensure compliance with SLAs and KPIs • Ensure quality standards and operational procedures are followed • Review work orders for accuracy and guideline adherence • Improve customer satisfaction and NPS scores • Attend and contribute to weekly operations meetings

🎯 Requirements

• 1 year + related industry experience preferred • Customer service experience required (at least one year) • Customer-centric focus on meeting customer needs and concerns • Ability to build collaborative relationships with internal and external customers • Ability to work independently and collaboratively within a team environment • Proactive problem-solving and ability to anticipate customer challenges • Ability to adapt to fluctuating priorities and unexpected challenges • Ability to assess and interpret information from various sources • Proficient verbal and written communication skills • Working knowledge of Outlook, Excel, Access and Word • Alert and ConnectWise preferred • Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English • Ability to communicate effectively in English, verbally and in writing • High School diploma or equivalent • Must be authorized to work in the United States without visa sponsorship now or in the future

🏖️ Benefits

• Full Benefits • Medical • Dental • Vision • 401K match • 7 company holidays + generous PTO • Continuous training • Personal and professional development • Competitive benefits