Principal Product Manager, Agentic Experiences

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $190k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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Newfold Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

💼 Consulting

📣 Marketing

📦 Logistics

💰 Venture Round on 2021-01

Consulting • Marketing • Logistics

Newfold Digital is a leading web presence solutions provider serving millions of small-to-medium businesses globally. Through its portfolio of brands, including Bluehost, CrazyDomains, HostGator, Network Solutions, Register. com, Web. com, and many others, Newfold Digital helps customers of all sizes build a digital presence that delivers results and adds value to businesses. With extensive product offerings such as domains, website builders, hosting, security, online marketing, professional website design, and SEO services, along with personalized support, Newfold Digital collaborates with its customers to meet their online presence needs.

📋 Description

• Define the end-to-end model for how agents are discovered, invoked, handed off between, and held accountable to customers • Own shared agentic primitives including identity and permissions, context and memory, intent routing, hand-off and escalation, human-in-the-loop approval, transparency and traceability, guardrails, and fallback • Translate internally owned agents into a single coherent customer narrative and own the customer journey across agents • Set the strategy for exposing agentic capabilities across the customer portal, APIs, MCP servers, connectors, and channels • Establish shared patterns, quality bars, interaction standards, and review mechanisms for independently shipped agents • Define metrics for task success, completion, hand-off, containment, time-to-value, trust, intervention, conversion, attach, and retention • Build the multi-quarter roadmap for the connective layer • Drive alignment across product, engineering, data, design, care, and marketing • Partner closely with Data & Personalization on context and customer signals

🎯 Requirements

• 10+ years in product management • Significant experience with platform, API, or ecosystem products and customer-facing experiences • Shipped both platform/API/ecosystem products and customer-facing experiences • Demonstrated ownership of an AI or agentic product surface in production with real users and accountability for outcomes • Technical fluency in LLM orchestration, tool and function calling, MCP, RAG, context strategy, evaluations, latency, cost trade-offs, and failure modes • API and platform product judgment, including interface contracts, versioning, permissions, and developer experience • Ability to align senior stakeholders across a matrixed, product-led organization • Strong written communication • Bias to ship • Nice to have: experience in hosting, domains, web presence, SMB SaaS, or e-commerce • Nice to have: experience with agent evaluation and observability tooling • Nice to have: experience building or publishing MCP servers or public developer platforms