Senior Business Process Consultant – ITAM, HAM, SAM

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

🔐 Security

Enterprise • Technology • Security

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Lead large-scale business process discovery, analysis, and design engagements across multiple client portfolios. • Define and drive strategic customer outcomes aligned to platform capabilities and industry best practices. • Serve as a senior advisor to executive stakeholders on business transformation and change management. • Oversee the work of Business Process Architects and Business Analysts, providing direction, mentorship, and quality assurance. • Collaborate with Solution and Technical Architects to design scalable, outcome-focused implementation strategies. • Contribute to the development and standardization of business process methodologies, playbooks, and frameworks. • Represent the organization in thought leadership activities (e.g., webinars, whitepapers, conferences). • Identify and mitigate business and delivery risks early in the engagement lifecycle. • Lead special projects across Delivery and Innovation teams to mature our delivery capability. • Drive continuous improvement in client engagements through feedback loops, retrospectives, and measurable outcomes.

🎯 Requirements

• 5+ years of hands-on experience implementing ServiceNow ITAM, HAM and SAM • Mastery of business process architecture principles and service design for ServiceNow • Ability to operate strategically while remaining hands-on when needed • Executive-level communication and stakeholder management skills • Exceptional leadership and team development skills across distributed, global teams • Skilled in navigating ambiguity and leading change through influence • Deep understanding of value realization and outcome mapping • Experience aligning business and IT goals in complex enterprise environments • Excellent stakeholder-management and communication skills—able to explain asset optimization strategies to both CFOs and technical teams. • A consultative mindset with a focus on delivering measurable business outcomes and sustainable cost control.

🏖️ Benefits

• Shape the future of intelligent asset management as part of an AI-first ServiceNow Elite Partner. • Work with leading global organizations on high-impact ITAM transformations. • Collaborate with cross-disciplinary experts in ITOM, AI, and FinOps to design next-generation solutions. • Enjoy a flexible, remote-first culture built on trust, learning, and innovation.