Platform Engineer

🔥 2 hours ago

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Nexcess

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

Nexcess is a managed web hosting company that provides performance-optimized hosting and cloud services for websites and online stores. It is best known for managed WordPress, WooCommerce, and Magento hosting and tools aimed at agencies, developers, and online retailers. The company's website uses security and analytics tooling (Cloudflare, HubSpot, Google Analytics, FullStory, 6sense, etc. ), reflecting a focus on secure, high-performance web platforms and customer/marketing analytics.

📋 Description

• Diagnose and resolve complex application and infrastructure issues, delivering timely and accurate solutions in a collaborative environment • Design, implement, and support engineered solutions, platform services, and mission-critical systems • Partner with customers and internal stakeholders to design solutions that meet functional, technical, and operational requirements • Serve as an escalation point for advanced technical issues in alignment with team support policies • Contribute technical expertise to cross-functional initiatives and interdepartmental projects • Collaborate with third-party vendors to support and integrate key technologies • Develop and maintain clear, scalable documentation for systems, products, and engineered solutions • Facilitate knowledge sharing through training, documentation, and informal mentorship • Participate in incident response, root cause analysis, and continuous improvement efforts • Monitor, maintain, and audit software licensing and system compliance where applicable • Support internal and external audits (e.g., licensing, security, compliance) as required • Stay current on emerging technologies, platforms, and best practices to inform solution design and modernization efforts

🎯 Requirements

• 4+ years of experience in systems engineering, infrastructure, or platform-focused roles • Bachelor’s degree in a related field or equivalent practical experience • Advanced experience administering and supporting server operating systems (Linux, Windows, macOS, or a combination) • Strong background in identity management, directory services, and authentication systems • Experience supporting database platforms and high-availability or fault-tolerant architectures • Proficiency in scripting and automation for systems management (e.g., PowerShell, Bash, Python, or similar) • Strong troubleshooting skills across applications, operating systems, and infrastructure layers • Experience with issue tracking and project management tools (e.g., Jira or equivalent) • Familiarity with version control systems (e.g., GitHub, GitLab, Bitbucket, or similar) • Previous experience with large scale virtualization platforms (VMware,Openstack,Nutanix, etc.) • Proven ability to balance customer needs with operational stability and best practices • Ability to work independently on project-based work while collaborating effectively across teams • Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly.

🏖️ Benefits

• Flexible work arrangements • Professional development