Senior Product Manager – Managed Magento

🔥 4 minutes ago

🌐 United States, United Kingdom – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

💵 $125k - $170k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Nexcess

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Nexcess is a managed web hosting provider focused on performance, security, and reliability for business websites and online stores. The company offers managed hosting and related services optimized for e-commerce platforms and content management systems, with features like CDN and security integrations to support business and agency customers running WordPress, WooCommerce, Magento, and other web applications.

📋 Description

• Develop and maintain product strategy for Managed Magento, Managed Shopware, and InterWorx • Define target client segments, client needs, value propositions, positioning, and strategic priorities • Develop and maintain product roadmaps covering priorities, investments, trade-offs, dependencies, and outcomes • Recommend product priorities, investment decisions, plan structures, service tiers, add-ons, upgrade paths, licensing, and client experience improvements • Manage product lifecycle activities, supported versions, end-of-life planning, deprecations, upgrades, and migration paths • Translate technical capabilities and constraints into product requirements and decisions • Partner with Engineering and Infrastructure on feasibility, architecture, capacity, performance, security, reliability, and operational risk • Lead InterWorx strategy and roadmap planning as an internal platform component and commercially licensed product • Use client, market, operational, and financial data to guide pricing, packaging, adoption, conversion, retention, expansion, and margin decisions • Develop business cases and product investment recommendations • Identify unmet client needs and lead discovery, validation, prototyping, benchmarking, and experimentation • Define MVP scope and success measures; partner through product development and launch • Contribute to AI vision and cross-portfolio software strategy, including AI opportunities in diagnostics, migrations, upgrades, security remediation, and support • Establish and monitor product KPIs and technical, client, and business performance measures • Engage directly with merchants, agencies, developers, system administrators, and client-facing teams • Serve as a product escalation point for significant client-impacting issues • Participate in Magento, Adobe Commerce, Shopware, hosting, developer, agency, and system administrator communities • Build relationships with agencies, extension and plugin providers, technology partners, and platform vendors • Lead cross-functional initiatives and facilitate collaboration across Product, Engineering, Infrastructure, Design, Marketing, Sales, Client Success, Support, Finance, and leadership • Communicate priorities, decisions, trade-offs, risks, dependencies, and recommendations • Share product management knowledge and mentor colleagues

🎯 Requirements

• Substantial product management experience, including experience operating at a Senior, Lead, or comparable level of scope and responsibility • Demonstrated experience with ecommerce platforms, ideally Magento or Adobe Commerce, Shopware, or comparable open-source or enterprise commerce systems • Experience with web hosting, cloud infrastructure, or related technology products • Working knowledge of full-page caching, in-memory data stores, search services, PHP, and database technologies • Ability to read and interpret technical documentation, evaluate APIs and configurations, and engage effectively in technical discussions with engineers and system administrators • Experience contributing to revenue growth, pricing, packaging, monetization, margin, adoption, retention, or other business performance measures • Experience defining, monitoring, and using product KPIs and relevant data • Experience contributing significantly to product or product capability development and launch from concept through customer availability and adoption • Demonstrated customer focus and experience incorporating direct customer feedback into product strategy and prioritization • Experience leading cross-functional initiatives through influence and stakeholder management • Strong written and verbal communication skills • Experience participating in developer, open-source, agency, or comparable professional communities • Preferred: hands-on experience with InterWorx, cPanel, or Plesk • Preferred: Linux server administration, performance tuning, or capacity planning • Preferred: ecommerce migrations, major version upgrades, or platform end-of-life programs • Preferred: PCI DSS and other hosted-commerce compliance requirements • Preferred: AI-enabled or agentic product capabilities • Preferred: operating or leading a business, agency, or product initiative • Preferred: multi-product or portfolio business experience • Preferred: open-source communities, contribution models, governance, and commercial models

🏖️ Benefits

• Approved remote work environment • Reasonable accommodations for qualified individuals with disabilities • Occasional movement of office materials or equipment weighing up to 15 pounds may be required