Client Success Manager

🔥 4 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

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Nexl

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 $23M Series B on 2025-10

SaaS • B2B

Nexl is a cloud CRM platform aimed at professional services and other business-to-business teams. It focuses on capturing relationship and activity data (from email, calendar and interactions), surfacing contacts, opportunities and business-development insights to help teams manage pipelines and grow revenue. Nexl is delivered as a software-as-a-service product for organizations that need a CRM tailored to relationship-driven selling and client management.

📋 Description

• Manage a portfolio of North American law firm clients as their primary post-sale contact. • Lead structured onboarding experiences that drive early adoption and long-term success. • Run client calls and live training sessions with lawyers, translating the Nexl platform and BD best practices into immediately applicable guidance. • Conduct regular business reviews with key stakeholders, tracking progress, surfacing insights, and identifying growth opportunities. • Monitor product usage, health scores, and engagement signals to proactively maintain client retention. • Drive renewals and expansion revenue by demonstrating ongoing value and aligning Nexl’s roadmap with client priorities. • Use AI tools to automate repetitive workflows, prepare client-facing materials, and identify patterns across the client portfolio. • Act as the voice of the customer internally, sharing insights with Product, Marketing, and Sales. • Help build a proactive, commercially accountable Client Success function.

🎯 Requirements

• Several years inside a law firm’s business development function, as a BD Manager, Director, or Specialist. • First-hand understanding of how lawyers build relationships and grow business. • Comfortable operating at a senior level with law firm stakeholders. • Ideally from B2B SaaS Customer Success, Account Management, or a similar advisory background. • Confident running live client calls and training sessions with lawyers. • Ability to translate platform functionality and BD practice into practical, applied guidance. • Comfortable using technology to support BD and growth initiatives. • Strong commercial awareness of retention, expansion, and relevant metrics. • Actively uses AI tools to improve the quality and speed of client-facing work and portfolio management. • Strong initiative and ownership, with ability to navigate ambiguity, identify solutions, and move priorities forward. • Consulting experience, particularly transitioning from a senior law firm BD role into an advisory or consulting context, is a nice to have. • Familiarity with CRM, relationship intelligence, or workflow automation platforms is a nice to have. • Experience working remotely across a distributed North American team is a nice to have. • Background in change management or digital transformation projects is a nice to have.

🏖️ Benefits

• Remote-first. Work remotely by default, with the flexibility to build your week around what works best for you and your team. • Comprehensive US benefits package including medical, dental, and 401(k). • Work from anywhere. Spend up to four weeks a year working remotely from a location of your choice. • Birthday leave. Take a paid "Nexl Day" during the week of your birthday. • High growth. A scaling environment with autonomy, ownership, and visible impact. • ESOP. Employee stock options so you share in the upside. • Parental leave. Paid leave to support you and your family as it grows. • Transparent by default. Fortnightly all-hands with strategy, metrics, wins, and learnings. • Tools & tech. Modern, AI-first ways of working to help you move faster and smarter, plus a work laptop.

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