Customer Success Business Partner, Workforce Solutions

🔥 5 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Vertage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

🎯 Recruiter

🏪 Marketplace

HR Tech • Recruitment • Marketplace

Vertage is a global talent platform that connects specialist independent professionals with employers and partners through an AI-enhanced marketplace. The platform hosts 1. 5M+ experts and serves 1,300+ customers across 80+ countries, covering 150+ skill areas and leveraging 50+ years of industry heritage. Vertage provides verified job matching, transparent compensation and status visibility, and offers enterprise services including MSP, procurement, direct sourcing, RPO, EOR/AOR, specialist recruitment and professional services, while using AI agents to extend capabilities and accelerate outcomes.

📋 Description

• Protect, grow, and defend the client account by increasing spend, monetization, program adoption, and overall account value • Identify new opportunities across departments, hiring managers, labor categories, service lines, and unmanaged or under-penetrated spend • Build and maintain trusted relationships with senior and executive client leaders • Partner with Customer Success, HR, Procurement, and Hiring Manager stakeholders to translate program data into insights and growth opportunities • Manage client relationships and satisfaction, positioning the program as a strategic solution • Provide training, education, market insight, and commercial thought leadership • Support corporate, client, and team communications • Resolve program, team, and people issues affecting client satisfaction, account health, or commercial momentum • Manage account pipeline, forecasting, growth targets, spend, utilization, and program expansion • Own or support QBRs and business reviews • Coordinate day-to-day operations with Service Delivery and back-office teams and ensure SLA/KPI compliance • Manage supplier/vendor reporting and KPIs, coverage, response timing, candidate quality, rationalization, and optimization • Manage escalations and maintain VMS supplier relationships • Ensure accurate and timely billing, reporting, and analysis, including weekly and monthly status reports • Support program and project modifications and enhancements • Drive continuous improvement in processes, utilization, satisfaction, and commercial performance • Complete required compliance training and consider safety implications of decisions

🎯 Requirements

• Experienced MSP professional • Knowledge of Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), and Human Resources (HR) • Experience leading teams to meet service level agreements and key performance indicators relevant for MSP business performance • Strong experience and detailed orientation in report development, management, and QA • Experience identifying and leading process-improvement initiatives • Project Management experience • Effective communication, presentation, time management, organization, and planning techniques • Proficiency in MS Excel and MS PowerPoint • Experience with Business Intelligence tools and driving decisions using analytics • Commercial account-management experience, including pipeline management, forecasting, QBR/business-review preparation, stakeholder mapping, and growth planning • Experience with modern sales technology and CRM platforms, including Salesforce or Microsoft Dynamics, and tools such as ZoomInfo, Outreach, Gong, Highspot, or similar • Track record of growing and maturing client relationships • Fiscal responsibility for account management • Ability to manage by influence and communicate excellently • Ability to problem-solve and present conceptual information to all levels of internal and external management • Ability to initiate, recommend, or provide solutions through designated channels • Ability to build and execute project plans • Ability to manage data collection and reports for regular and ad hoc reporting needs • Passion for excellence, stress tolerance, attention to detail, proactive team and client support, urgency, dedication, and accountability • Minimum of 3 years of experience as part of a Managed Service Program or Staffing management environment • General understanding of MSP/Human Capital/Staffing, Human Resources, Procurement, and Contracts • Legally authorized to work in the United States

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