Hardware Admin

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🕒 April 30

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CACI International Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1962

🔒 Cybersecurity

Defense • IT • Cybersecurity

CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.

📋 Description

• Configure, maintain, and optimize all aspects of ServiceNow HAM, including hardware models, entitlements, and discovery maps. • Provide support for hardware reconciliation, potential compliance gaps, and optimization requests. • Administer and manage hardware asset lifecycles within HAM module, from procurement and deployment to retirement and disposal. • Troubleshoot and refine HAM-related dashboards, reports, and metrics to provide actionable insights into compliance, spend, and optimization opportunities. • Support hardware management, service catalog, procurement and other supporting processes within ServiceNow, linking contracts to entitlements and assets. • Provide support for and troubleshoot integrations (e.g., import sets, transform maps, APIs, integrations with discovery tools). • Follow and identify opportunities to improve data quality processes, including validation, cleansing, and normalization. • Troubleshoot and resolve data discrepancies and integration issues impacting HAM. • Perform routine ServiceNow platform administration tasks including user/group management, ACLs, UI policies, business rules, client scripts, and workflow/Flow Designer configurations. • Manage and troubleshoot incidents and service requests related to HAM functionality and data integrations. • Assist with ServiceNow platform and testing to ensure HAM functionality is preserved and enhanced. • Develop and maintain technical documentation, standard operating procedures (SOPs), and user guides for HAM processes and configurations. • Adhere to ServiceNow best practices and ITIL framework principles. • Collaborate effectively with IT Asset Management, Procurement, Finance, Application Owners, and other IT teams to support Hardware asset management. • Provide expertise and guidance on HAM best practices, and the capabilities of ServiceNow. • Participate in requirements gathering, solution design, and testing phases for new HAM initiatives and platform enhancements.

🎯 Requirements

• Ability to obtain and maintain a Secret clearance. • 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience). • 3+ years of hands-on experience as a ServiceNow Administrator. • 2+ years of dedicated, in-depth experience specifically with ServiceNow Hardware Asset Management, including configuration, reconciliation, and optimization. • Proven experience with data integration within ServiceNow (e.g., import sets, transform maps, scripting) and integrating with various discovery sources. • Strong understanding of IT Asset Management (ITAM) processes and the Hardware asset lifecycle. • Proficiency in ServiceNow platform administration and development in various versions of ServiceNow. • Deep understanding of the ServiceNow CMDB and its critical relationship with HAM. • Ability to troubleshoot complex technical issues within ServiceNow and integrations. • Experience with scripting in ServiceNow for custom solutions and data manipulation. • Experience with REST/SOAP integrations. • Basic understanding of SQL and database concepts. • ServiceNow Certified System Administrator (CSA) (Desired). • ServiceNow Certified Implementation Specialist - Hardware Asset Management (Desired).

🏖️ Benefits

• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. • Flexible time off benefit.