Manager, Client Success

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Nextech Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Nextech Systems is a company that provides customizable, cloud-based software solutions for medical practices, with a focus on specialties such as Dermatology, Med Spa, Ophthalmology, Orthopedics, and Plastic Surgery. Their solutions include features like Electronic Health Records (EHR) and Practice Management systems, designed to streamline operations, increase efficiency, and enhance patient care. Nextech leverages advanced technologies such as Artificial Intelligence to improve practice revenue cycle management and patient retention. The company's software is trusted by over 16,000 medical practices, helping them attract new patients, optimize staff efficiency, and improve the quality of care. Nextech aims to simplify the healthcare process for specialty providers, offering a user-friendly interface that reduces administrative burdens and allows healthcare professionals to focus more on patient care.

📋 Description

• Lead a team of Client Success Managers • Oversee successful proactive outreaches and customer client business reviews • Secure reference accounts and maintain the growth of the customer base • Cross collaborate with support and product for NPS scores • Provide guidance and assist on customer issues • Develop metric requirements for monthly operational review on score card metrics within client success • Ensure organizational readiness for the client success manager team regarding new product features • Carry out additional responsibilities as assigned based on business need

🎯 Requirements

• Minimum 5 years of customer success experience • Demonstrated ability to cultivate strong relationships & influence behavior • Excellent verbal and written communication skills • Excellent attention to details & time management skills • Strong critical thinking & problem-solving skills • Strong negotiation & collaboration skills • Proficiency in Microsoft Office products • Minimum 2 years of leadership experience (preferred) • Proficiency with Salesforce (preferred) • Bachelor’s degree preferred

🏖️ Benefits

• Generous annual bonus opportunity • 401(k) with Employer Match • Flexible Time Off: take time off when you need it without worrying about available hours • 11 paid holidays • Your Day Your Way - Celebrate a day of cultural or social significance to you • Insurance: Choice of Medical, Dental, and Vision plans • Health Savings Account with employer match • Flexible Spending Account • 100% Company-Paid Parental leave (After 6 months with the company) • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance • Nextech Luminary Peer Recognition Program • Wellness Program including discounts on medical premiums • Employee Assistance Program with free counseling sessions available • Corporate Discounts on Retail, Travel, and Entertainment