Strategic Account Director

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🕒 May 14

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Nexus Cognitive

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 Series unknown on 2024-07

SaaS • Artificial Intelligence • B2B

Nexus Cognitive is a composable intelligence layer and open data platform that sits above enterprise data systems to make data AI-ready without replacing existing infrastructure. It provides a universal query gateway, automatic enrichment, centralized governance, and a managed full‑stack service that enables rapid (30‑day) AI deployments, lower TCO, and enterprise-grade security and compliance. Nexus Cognitive powers revenue, customer, operational, and risk intelligence by unifying data across warehouses, lakehouses, and cloud platforms while preserving business context and minimizing tool sprawl.

📋 Description

• Own the operating model for each account: stakeholder map, value plan, governance cadence, risk tracking, escalation paths — written, maintained, and current • Run a quarterly governance cadence at each customer that's substantive, not ceremonial • Maintain a tight internal cadence with NX1 engineering, product, and FDEs so every internal team always knows the state of each account • Anticipate escalations; never be surprised by them • Carry and hit a multi-million-dollar expansion number across the portfolio • Build value models *with* the customer — not *for* the customer — that translate business outcome into platform investment and are signed off on quarterly • Qualify, scope, price, and close expansion in partnership with the commercial team; own the motion end-to-end • Know the difference between expansion that makes sense to NX1 and expansion the customer is ready to pay for • Hold primary relationships with C-1 and C-level stakeholders across business, technical, and governance functions at each account • Navigate complex stakeholder politics without being captured by any single faction • Write at an exceptional level — program briefs, QBR narratives, roadmap memos, exec updates that move decisions • Operate as the technical translator and operational foil — not the technical expert • Sit in customer architecture reviews and contribute: ask the right questions, defend or challenge a design constructively, translate technical decisions into business-outcome language for senior leadership • Know when to defer to the FDE or NX1 engineering, and how to translate their answer to the customer without losing the thread • Be the NX1 face in the room when something breaks at a flagship account • Coordinate NX1 engineering, customer teams, and escalation path calmly and without adding energy the situation doesn't need • Close the loop after every escalation with a written postmortem the customer can read

🎯 Requirements

• 8–14 years of experience; 5+ years in customer-facing portfolio ownership roles • Has personally owned 3–5 named enterprise accounts with $10M+ combined ACV • Has carried a multi-million-dollar expansion number and consistently hit it • Has worked in or adjacent to regulated or complex enterprise environments — financial services, public sector, manufacturing, healthcare, telecom, or similar • Has coordinated forward-deployed engineering, SE, or consulting teams at customer sites • Technically literate — comfortable in architecture conversations, can review a design document and ask the right questions, understands modern data and cloud infrastructure at the trade-off level • Writes exceptionally well — this will be tested

🏖️ Benefits

• A collaborative team culture built on curiosity and respect • Challenging work where your contributions clearly matter • A leadership team that invests in learning and development • The opportunity to work at the intersection of cloud, data, and AI innovation