Service Desk Engineer

🕒 Yesterday

🇺🇸 United States – Remote

💵 $25 - $27 / hour

⏰ Full Time

🟢 Junior

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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NexusTek

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🤝 B2B

🔒 Cybersecurity

🤖 Artificial Intelligence

💰 Private equity on 2023-06

B2B • Cybersecurity • Artificial Intelligence

NexusTek is a U. S. -based managed IT and technology services provider that helps organizations adopt and operate cloud, data & AI, and cybersecurity solutions. Its offerings include managed detection & response (MDR), AI email security, private cloud, NexusIQ, virtual desktop, CMMC 2. 0 compliance services, cloud migrations/management, IT consulting, and professional services. NexusTek serves enterprise customers across multiple verticals (Hospitality, Life Sciences, Manufacturing, Healthcare, Energy, Construction, Horticulture, Financial Services), maintains strategic partnerships with major cloud providers (AWS, Google, Microsoft Azure), and emphasizes managed services, security, and operationalizing AI for businesses.

📋 Description

• Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system • Provide remote technical support to multiple client environments across Windows and macOS platforms • Troubleshoot and resolve moderately complex hardware, software, and peripheral issues • Support Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive • Perform Exchange diagnostics, message tracing, mailbox permissions management, and mail flow analysis • Support line-of-business applications, remote access tools, and collaboration platforms • Diagnose and resolve workstation performance issues, operating system errors, and application conflicts • Support MFA configuration, conditional access troubleshooting, and secure account recovery • Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools • Assist with deployment of policies, software packages, and configuration changes • Perform account administration within Active Directory and Entra ID, including permissions management and access troubleshooting • Provide intermediate networking support for DNS, DHCP, VPN connectivity, and basic routing issues • Use RMM platforms to proactively identify and remediate issues • Manage a multi-client ticket queue while meeting SLAs and response targets • Log, categorize, prioritize, and document incidents in PSA/ITSM platforms such as ConnectWise, Autotask, or ServiceNow • Troubleshoot issues before closure or reassignment and escalate incidents to Tier 2 or Tier 3 teams • Review Entra ID sign-in logs and investigate suspicious login activity or account lockouts • Assist with endpoint security tools, antivirus, EDR, and email security platforms • Support remediation efforts according to documented security procedures • Maintain compliance with client-specific data protection standards • Deliver professional technical support and communicate solutions to technical and non-technical stakeholders • Provide timely issue updates, manage client expectations, and build strong client relationships

🎯 Requirements

• 1–3 years of experience in a service desk or Managed Service Provider (MSP) environment • Strong working knowledge of Windows and macOS operating systems • Experience supporting Microsoft 365 environments, including Exchange Online administration • Hands-on experience with Intune and/or Apple device management tools such as Addigy or Jamf • Experience with Active Directory and Entra ID administration • Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN • Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms • Exposure to endpoint security tools and email security platforms • Completion of the Culture Index survey is required for application consideration • Three professional references, including at least one direct supervisor • One or more of the following certifications highly desirable: CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), Modern Desktop Administrator Associate (MD-102), Azure Fundamentals (AZ-900), ITIL Foundation, or vendor certifications related to firewall, security, or RMM platforms

🏖️ Benefits

• Four weeks of annual accrued PTO • Seven paid national holidays • Medical, dental, and vision options • Company-paid life insurance • Company-paid short- and long-term disability • Voluntary critical illness and accident benefits • Voluntary LegalShield and identity theft protection • Discretionary annual 401(k) match plan • Generous employee referral bonus plan • Employee Assistance Program • Access to over 90,000+ courses in ADP My Learning • StandOut employee engagement tools • Eligible to apply for a Pluralsight license • Eligible to apply for NexusTek Technical Academy or Leadership Academy