Salesforce Business Analyst

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $109.2k - $202.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐🕵️ Salesforce Analyst

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Nielsen

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

📱 Media

📣 Marketing

💰 Post-IPO Debt on 2023-02

Media • Data Analytics • Marketing

Nielsen is a global measurement and data analytics company that provides audience measurement and media metrics solutions across various platforms. They offer cross-media measurement services spanning TV, digital, streaming, and audio for more precise media planning and marketing optimization. Nielsen's flagship product, Nielsen ONE, integrates these services to deliver a comprehensive view of audience habits and preferences. Additionally, they offer insights and tools for understanding consumer behavior and optimizing marketing strategies, backed by a robust data infrastructure including big data and panel methodologies. Nielsen also champions diversity and inclusion, emphasizing a culture supported by a diverse workforce and numerous business resource groups.

📋 Description

• Serve as a strategic liaison between global business units and the Salesforce platform team • Lead cross-functional requirement-gathering workshops and translate business needs into user stories, acceptance criteria, and process maps • Analyze, design, and streamline global Salesforce workflows to reduce data redundancy and improve productivity • Establish robust data governance and provide Salesforce best-practice guidance • Evaluate processes and user friction points for Agentforce autonomous AI opportunities • Research, document, and validate Salesforce enhancements involving enterprise platforms, especially SAP S/4HANA • Present technical solutions, business cases, and workflow changes to executive stakeholders • Support solution validation, UAT, QA, implementation, and foundational training materials • Influence the corporate Salesforce roadmap, optimize global KPI reporting, and identify automation opportunities

🎯 Requirements

• 5+ years of dedicated experience as a Business Analyst in an enterprise-level Salesforce.com environment • Experience with Salesforce Sales, Service, or Experience Clouds • Experience gathering requirements and mapping data flows for complex multi-system integrations • Direct experience involving SAP S/4HANA highly preferred • Mastery of business process mapping and UI/UX requirements gathering • Experience aligning global teams on unified workflows • Deep experience with Agile/Scrum delivery frameworks • High proficiency in Jira, Confluence, and Google Workspace/MS 365 • Exceptional communication, negotiation, and conflict-resolution skills • Bachelor’s degree in Business Administration, Management Information Systems, Computer Science, or a related field • Salesforce Certified Business Analyst certification required • Salesforce Certified AI Associate certification required • Salesforce Certified Administrator certification required • Ability to challenge status-quo workflows and rigorously validate proposed designs

🏖️ Benefits

• Comprehensive health and wellness plans • 401(k) with a Nielsen company match • Generous paid time off policy • Company-provided vehicle, depending on the role • Discretionary incentive/bonus eligibility, depending on the role • Potential bonuses, equity, or other incentives