Business Systems Analyst – Salesforce, Gainsight Admin

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Rithum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

🛍️ eCommerce

📣 Marketing

🤖 Artificial Intelligence

eCommerce • Marketing • Artificial Intelligence

Rithum is a comprehensive e-commerce platform designed to empower brands, retailers, and suppliers to effectively launch and scale their businesses. Offering a variety of solutions including multichannel marketing, fulfillment management, and AI-driven supplier discovery, Rithum helps users optimize their online presence and streamline operations across a vast network of marketplaces. With a focus on flexibility and efficiency, Rithum aims to transform commerce by creating profitable and engaging shopping experiences.

📋 Description

• Administer Salesforce for Services in the Brands and Retailers Business Units organization, including configuration, automation, permissions, and deployments. • Partner with the central Salesforce and IT teams to coordinate releases and enterprise platform changes. • Configure AI capabilities, including Agentforce, AI case summaries, case classification, and response drafting. • Translate business requirements into scalable platform solutions. • Administer Gainsight, including health scoring, automation, programs, dashboards, and reporting. • Maintain Salesforce-Gainsight integrations, monitoring APIs, data synchronization, and platform performance. • Administer Staircase AI integration and ensure customer health data remains accurate and actionable. • Build scalable automations and maintain sustainable platform configuration aligned with the established roadmap. • Administer Pendo, including configuration, guides, permissions, and feature enablement. • Analyze adoption data and provide recommendations that improve product adoption and operational effectiveness. • Enable self-service capabilities while maximizing platform utilization. • Maintain reliable integrations and data consistency across Salesforce, Gainsight, Pendo, Staircase AI, and other supported platforms. • Troubleshoot system, integration, and data quality issues while minimizing operational disruption. • Support Services teams by balancing platform requests through established prioritization processes. • Assume ownership of additional Services technologies as the technology portfolio evolves. • Identify opportunities to improve efficiency through AI, automation, and repeatable processes. • Maintain current platform certifications and stay informed on emerging capabilities across supported technologies. • Collaborate closely with peers across the Brands and Retailers services organizations to ensure platform optimization.

🎯 Requirements

• 2+ years of experience administering Salesforce and Gainsight. • Experience configuring enterprise applications, automation, permissions, integrations, and data management. • Experience supporting APIs, data synchronization, and cross-platform system dependencies. • Ability to translate business requirements into scalable technical solutions. • Strong analytical and problem-solving skills with the ability to diagnose and resolve technical and data quality issues. • Ability to manage competing priorities while supporting multiple stakeholder groups. • Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through documentation, communication, data analysis, automation, or workflow optimization. • Proficiency with Microsoft Office, including Excel.

🏖️ Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 • A 6% 401(k) match • Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance 2x salary • Access to the Calm app and the Employee Assistance Program • $65/month Remote work stipend for internet • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year