Supervisor, Learner Technology Center

🔥 4 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nightingale Education Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📚 Education

Healthcare • Consulting • Education

Nightingale Education Group is a U. S. -accredited nursing workforce developer founded in 2010 and headquartered in Salt Lake City, Utah. It advances health equity by delivering nursing education across the professional continuum (prelicensure to graduate and continuing education), creating learning resources and online courses, and providing workforce development and recruitment solutions that connect healthcare employers with a relevantly skilled nursing workforce representative of the communities they serve. The organization operates several divisions—Nightingale College (higher learning and clinical apprenticeships), Nightingale Innovations/EvolvEd (learning resources and on-demand courses), and Nightingale Solutions (employer workforce services)—focused on training, upskilling, and placing nurses to improve access to care and close educational and health equity gaps.

📋 Description

• Lead the daily operations of the Tech Center • Provide direct support to learners while managing a team of specialists • Oversee and support learner technology specialists, including scheduling, coaching, and performance management • Conduct regular team meetings and 1:1s • Monitor ticket queues and team productivity • Provide mentorship and training to team members • Collaborate with leadership on staffing needs, hiring, and onboarding • Serve as an escalation point for complex learner technical issues and cross-functional concerns • Resolve Tier 2 learner technical issues via phone, email, and chat • Assist with MyNightingale ticket resolution and ensure accurate documentation and follow-up • Provide one-on-one tech tutoring to learners • Maintain advanced knowledge of College services and perform soft transfers • Generate and analyze ticketing-system reports • Develop and maintain process documents, policies, procedures, and training materials • Develop and deliver training content to internal and external collaborators • Collaborate cross-functionally on ticketing, technology tools, help articles, and macro creation projects • Implement strategies to improve learner experience based on satisfaction surveys • Manage the CRM system for the function • Participate in other functional projects as needed

🎯 Requirements

• An administrator certification for a technology-based CRM is required • Demonstrated at least five years of experience in help desk ticketing • Demonstrated proficiency in Microsoft Office is required • Demonstrated experience resolving ticketing escalations • Willingness to work evenings and weekends as required • A bachelor’s degree from an accredited institution is strongly preferred • Prior experience with help-desk ticketing is preferred

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