Correspondence Specialist II, Quality Relations

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $31 - $34 / hour

⏰ Full Time

🟢 Junior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nightingale Education Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📚 Education

Healthcare • Consulting • Education

Nightingale Education Group is a U. S. -accredited nursing workforce developer headquartered in Salt Lake City, Utah, founded in 2010. It works to close health equity gaps by elevating education and employment systems to create a skilled, readily available nursing workforce representative of the communities they serve. Its operating divisions include Nightingale College (higher nursing education), Nightingale Innovations/EvolveU (learning resources and continuing education), and Nightingale Solutions (workforce development and employer partnerships).

📋 Description

• Manage the full inbox for assigned functions and respond within established service levels • Categorize, prioritize, and resolve learner inquiries, escalating when necessary • Draft, edit, and send professional communications to learners, faculty, and stakeholders • Use CRM, SIS, and communication tools consistently for tracking and documentation • Identify recurring inquiry patterns and recommend process improvements • Collaborate with peers and departments to resolve complex or multi-step issues • Support overflow and shared inbox operations • Assist with pre- and post-semester learner communication projects

🎯 Requirements

• Associate degree required (bachelor's preferred), or equivalent experience • 1–2 years of experience in learner support, customer service, or operations • Strong written communication skills • Ability to multitask in a high-volume environment while maintaining accuracy and professionalism • Experience using CRM or ticketing systems preferred • Successful completion of a background check and drug screen required • All new hires are required to attend New Collaborator Orientation in Salt Lake City, Utah

🏖️ Benefits

• Travel, lodging, and other accommodations covered for New Collaborator Orientation in Salt Lake City, Utah • Positive work-life integration • Higher education or professional development opportunities