Business Development Manager, Fine Jewelry

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Nivoda

201 - 500 employees

🛒 Retail

🛍️ eCommerce

🏪 Marketplace

💰 $30M Series B on 2024-05

Retail • eCommerce • Marketplace

Nivoda is an innovative company that offers the world's largest collection of natural diamonds, lab-grown diamonds, and gemstones. They provide retail solutions that make purchasing diamonds as easy as online shopping, offering express delivery and flexible credit terms, with quality control and logistics managed. Nivoda supports retailers with tools to showcase a wide variety of stones, reducing inventory risk while allowing businesses to remain competitive and maintain high margins. Their offerings include in-store and online solutions, such as virtual showrooms and diamond feeds, enabling retailers to instantly expand their product offerings.

📋 Description

• Identify and prioritise lapsed or underperforming enterprise accounts and build tailored reactivation strategies for each, using a combination of data insight and relationship outreach. • Prospect and develop new relationships with small-to-mid-size jewelry retailers across the US, building a self-generated pipeline alongside any inbound opportunities. • Represent Nivoda on the ground in the US: at trade shows, jewellery industry events, and face-to-face with key accounts across the country. • Own a portfolio of enterprise SMB accounts end-to-end, from onboarding through to sustained revenue growth - serving as their primary point of contact and trusted commercial partner. • Set up regular business reviews with key accounts, reviewing their purchasing activity, sharing platform updates and new product launches, and identifying cross-sell and upsell opportunities. • Build multi-contact relationships within each account where possible, deepening Nivoda's footprint and reducing single-point-of-failure risk. • Use platform data and buying behaviour insights to proactively identify growth levers, flag risks, and have informed commercial conversations with every account. • Act as a product advocate, helping accounts get more value from the Nivoda platform and providing structured feedback to product and category teams on what SMB buyers need. • Develop a deep understanding of the jewelry retail market in the US: buying cycles, trends, margin pressures, and what drives purchasing decisions for small business owners. • As the first Enterprise AE in the US, help shape the playbook, contributing to how we identify, segment, engage, and grow enterprise SMB accounts at scale.

🎯 Requirements

• 7+ years of experience in sales, business development, or account management in the jewelry industry, luxury goods, or a marketplace with a jewellery or luxury vertical • A proven track record of reactivating dormant accounts and/or growing mid-market accounts from a standing start • Commercially sharp with a strategic mindset, you think about accounts in terms of long-term value, not just next month's number • Equally comfortable hunting for new business and nurturing existing relationships, you don't see these as separate jobs • Confident building relationships with business owners and decision-makers who are time-poor and sceptical of vendor sales pitches • Self-starter mentality, you're the first on the ground, which means you'll need to operate with ambiguity, build your own structure, and create your own momentum • Data-driven approach to account management: you use CRM and platform data to prioritise your time and conversations • Excellent communicator - clear, direct, and credible with senior stakeholders and small business owners alike

🏖️ Benefits

• Flexible working hours and a vibrant company culture • Remote work • Medical, Dental & Vision benefit • 401K benefit • Plenty of opportunities for growth and learning • Unlimited holiday allowance • Chance to join and contribute to a company during its exponential expansion phase

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