Patient Access Specialist

🔥 3 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Northwestern Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $25M Grant on 2018-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Northwestern Medicine is a renowned healthcare provider offering a wide range of medical services, including COVID-19 and flu vaccinations, cutting-edge treatments, and pioneering surgical procedures. The organization is deeply involved in clinical research, contributing to significant medical advancements such as exploring the causes of diseases like lupus and breakthroughs in cancer treatment. With a robust network of hospitals and specialized care centers, Northwestern Medicine is dedicated to patient wellness, community impact, and medical education. They emphasize accessibility, patient safety, and convenience through services like telehealth, financial assistance, and multilingual support. Whether it's immediate care, advanced procedures, or multidisciplinary care for complex conditions, Northwestern Medicine is committed to leading the way in healthcare innovation and patient-centered care.

📋 Description

• Practice the Patients First philosophy and provide exceptional customer service • Respond to patient questions and concerns and escalate extraordinary issues as necessary • Maintain patient confidentiality in accordance with HIPAA regulations • Identify and collect accurate patient demographic information • Schedule and direct patients through Northwestern Medicine systems • Reach out to patients to schedule appointments • Perform medical necessity checks for scheduled services and communicate options when appointments fail • Inform patients about issues securing financial accounts • Complete out-of-pocket estimates upon request • Provide training and education as needed • Manage schedules and complete assignments on time • Cross-train between departments to ensure coverage • Participate in quality assurance reviews of patient data • Resolve service breakdowns using service recovery skills • Communicate physician referral, insurance referral, and consultation information • Collect authorization numbers in appropriate systems • Collaborate across units and departments and resolve operational issues • Verify or print patient orders using online retrieval systems • Verify insurance eligibility and benefit levels using online tools or phone • Complete accurate handoff instructions and notes in Epic • Run real-time eligibility checks and follow out-of-network policies • Send descriptive, grammatically correct Epic messages and telephone encounters • Prevent visit issues by verifying tests, preparation requirements, scheduling conflicts, time, location, and order retrieval • Ensure complete registration data and update patient information • Analyze account activity, identify problems, and initiate resolutions • Suggest process improvements and participate in quality improvement activities • Monitor registration, scheduling, and insurance verification against quality standards • Act as a training resource for new staff and coworkers • Perform other duties assigned by management

🎯 Requirements

• High School diploma or equivalent • 2-3 years customer service or medical office experience • Excellent interpersonal, verbal, and written communication skills • Proficiency in computer data-entry/typing • Ability to read, write, and communicate effectively in English • Basic Computer Skills • Ability to type 40 wpm • Ability to multi-task • Customer service oriented • Excellent organizational, time management, analytical, and problem solving skills • Additional education preferred • Additional language skills preferred • Healthcare finance and/or healthcare insurance experience preferred • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration preferred • Must complete a criminal-history background check if offered the position

🏖️ Benefits

• Tuition reimbursement • Loan forgiveness • 401(k) matching • Lifecycle benefits • Benefits supporting physical, emotional, and financial well-being • Protection for unexpected life events