Patient Access Specialist

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Northwestern Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $25M Grant on 2018-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Northwestern Medicine is a renowned healthcare provider offering a wide range of medical services, including COVID-19 and flu vaccinations, cutting-edge treatments, and pioneering surgical procedures. The organization is deeply involved in clinical research, contributing to significant medical advancements such as exploring the causes of diseases like lupus and breakthroughs in cancer treatment. With a robust network of hospitals and specialized care centers, Northwestern Medicine is dedicated to patient wellness, community impact, and medical education. They emphasize accessibility, patient safety, and convenience through services like telehealth, financial assistance, and multilingual support. Whether it's immediate care, advanced procedures, or multidisciplinary care for complex conditions, Northwestern Medicine is committed to leading the way in healthcare innovation and patient-centered care.

📋 Description

• Provide exceptional customer service to patients and establish a positive first impression • Respond to patient questions and concerns and escalate extraordinary issues as necessary • Maintain patient confidentiality according to HIPAA regulations • Identify and collect accurate patient demographic information • Schedule and direct patients through Northwestern Medicine systems • Contact patients to schedule appointments • Perform medical necessity checks and communicate options when appointments fail • Inform patients about issues securing financial accounts • Complete out-of-pocket estimates upon request • Provide training and education as needed • Participate in quality assurance reviews and departmental quality improvement activities • Communicate with patients about physician referrals, insurance referrals, and consultations • Collect authorization numbers in relevant systems • Verify orders, insurance eligibility, and benefit levels using online tools or telephone • Complete accurate handoff instructions and document information in Epic • Run real-time eligibility checks and follow out-of-network policies • Prevent visit issues by verifying tests, preparation requirements, timing, locations, and duplicate patient records • Maintain complete registration data and update patient information • Analyze account activity, identify problems, and initiate resolutions • Suggest process improvements and monitor registration, scheduling, and insurance verification quality • Train and support new staff and coworkers • Collaborate with hospital departments, physician offices, patients, and internal customers • Perform other duties assigned by the manager

🎯 Requirements

• High School diploma or equivalent • 2-3 years customer service or medical office experience • Excellent interpersonal, verbal, and written communication skills • Proficiency in computer data-entry/typing • Ability to read, write, and communicate effectively in English • Basic computer skills • Ability to type 40 wpm • Ability to multi-task • Customer service orientation • Excellent organizational, time management, analytical, and problem-solving skills • Ability to work with patient demographic information and maintain confidentiality under HIPAA regulations • Preferred: additional education • Preferred: additional language skills • Preferred: healthcare finance and/or healthcare insurance experience • Preferred: knowledge and experience in a healthcare setting, especially patient scheduling and/or registration

🏖️ Benefits

• Tuition reimbursement • Loan forgiveness • 401(k) matching • Lifecycle benefits • Remote work option • Equal opportunity employment • Employee well-being resources for physical, emotional, and financial well-being • Background check conducted in compliance with applicable laws