Patient Access Specialist

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $18 - $27 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Northwestern Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $25M Grant on 2018-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Northwestern Medicine is a renowned healthcare provider offering a wide range of medical services, including COVID-19 and flu vaccinations, cutting-edge treatments, and pioneering surgical procedures. The organization is deeply involved in clinical research, contributing to significant medical advancements such as exploring the causes of diseases like lupus and breakthroughs in cancer treatment. With a robust network of hospitals and specialized care centers, Northwestern Medicine is dedicated to patient wellness, community impact, and medical education. They emphasize accessibility, patient safety, and convenience through services like telehealth, financial assistance, and multilingual support. Whether it's immediate care, advanced procedures, or multidisciplinary care for complex conditions, Northwestern Medicine is committed to leading the way in healthcare innovation and patient-centered care.

📋 Description

• Practice the Patients First philosophy and maintain high customer service standards • Respond to patient questions and concerns; escalate extraordinary issues to the Team Lead or Operations Coordinator • Maintain patient confidentiality under HIPAA regulations • Provide exceptional customer service and create a positive first impression • Identify and collect accurate patient demographic information • Coordinate with hospital departments and physicians' offices to schedule and direct patients • Contact patients to schedule appointments • Perform medical necessity checks and communicate options when appointments fail • Inform patients about issues securing financial accounts • Complete out-of-pocket cost estimates • Provide training and education as needed • Manage schedules and complete assignments on time • Cross-train across departments to ensure coverage • Participate in quality assurance reviews of patient data • Resolve service breakdowns using service recovery skills • Communicate physician referral, insurance referral, and consultation information • Collect authorization numbers and provide accurate handoff notes in Epic • Verify insurance eligibility and benefit levels using online tools or telephone • Run real-time eligibility checks and follow out-of-network policies • Send descriptive, grammatically correct Epic messages and telephone encounters • Prevent visit issues by verifying tests, preparation requirements, appointment conflicts, time, location, orders, and duplicate records • Collect and update required registration data • Analyze account activity and initiate resolutions • Suggest process improvements and participate in quality improvement activities • Monitor registration, scheduling, and insurance verification against quality standards • Serve as a training resource for new staff and coworkers • Perform other duties assigned by the manager

🎯 Requirements

• High School diploma or equivalent • 2-3 years customer service or medical office experience • Excellent interpersonal, verbal, and written communication skills • Proficiency in computer data-entry/typing • Ability to read, write, and communicate effectively in English • Basic Computer Skills • Ability to type 40 wpm • Ability to multi-task • Customer service oriented • Excellent organizational, time management, analytical, and problem solving skills • Additional education preferred • Additional language skills preferred • Healthcare finance and/or healthcare insurance experience preferred • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration preferred • Ability to comply with HIPAA, organizational policies, and regulatory and accreditation standards • Successful completion of required background check upon offer

🏖️ Benefits

• Tuition reimbursement • Loan forgiveness • 401(k) matching • Lifecycle benefits • Benefits supporting physical, emotional, and financial well-being • Protection for unexpected life events • Potential sign-on bonus eligibility (subject to stated exclusions)

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