Patient Access Specialist

🔥 2 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Northwestern Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧘 Wellness

💰 $25M Grant on 2018-06

Healthcare Insurance • Pharmaceuticals • Wellness

Northwestern Medicine is a renowned healthcare provider offering a wide range of medical services, including COVID-19 and flu vaccinations, cutting-edge treatments, and pioneering surgical procedures. The organization is deeply involved in clinical research, contributing to significant medical advancements such as exploring the causes of diseases like lupus and breakthroughs in cancer treatment. With a robust network of hospitals and specialized care centers, Northwestern Medicine is dedicated to patient wellness, community impact, and medical education. They emphasize accessibility, patient safety, and convenience through services like telehealth, financial assistance, and multilingual support. Whether it's immediate care, advanced procedures, or multidisciplinary care for complex conditions, Northwestern Medicine is committed to leading the way in healthcare innovation and patient-centered care.

📋 Description

• Consistently practices Patients First philosophy and adheres to high standards of customer service • Responds to questions and concerns • Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary • Maintains patient confidentiality per HIPAA regulations • Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine • Exceeds all consumer requests and alerts management of issues or concerns that require escalation • Correctly identifies and collects patient demographic information in accordance with organization standards • Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner • Reaches out to patients to schedule an appointment as defined • Performs medical necessity checks as necessary for scheduled services • Completes out-of-pocket estimations as requested by patients • Provides training and education as needed • Manages work schedule efficiently, completing tasks and assignments on time • Participates in Quality Assurance reviews to ensure integrity of patient data information • Uses effective service recovery skills to solve problems or service breakdowns when they occur • Utilizes department and hospital policies and procedures to complete assigned tasks • Communicates information to patients regarding questions about physician referrals, insurance referrals, and consultations • Provides professional and constructive environment for communication across units/departments and resolves operational issues.

🎯 Requirements

• High School diploma or equivalent • 2-3 years customer service or medical office experience • Excellent interpersonal, verbal, and written communication skills • Proficiency in computer data-entry/typing • Excellent verbal and written communication skills • Ability to read, write, and communicate effectively in English • Basic Computer Skills • Ability to type 40 wpm • Ability to multi-task • Customer service oriented • Excellent organizational, time management, analytical, and problem solving skills.

🏖️ Benefits

• tuition reimbursement • loan forgiveness • 401(k) matching • lifecycle benefits