Patient Access Specialist

🕒 4 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Northwestern Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $25M Grant on 2018-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Northwestern Medicine is a renowned healthcare provider offering a wide range of medical services, including COVID-19 and flu vaccinations, cutting-edge treatments, and pioneering surgical procedures. The organization is deeply involved in clinical research, contributing to significant medical advancements such as exploring the causes of diseases like lupus and breakthroughs in cancer treatment. With a robust network of hospitals and specialized care centers, Northwestern Medicine is dedicated to patient wellness, community impact, and medical education. They emphasize accessibility, patient safety, and convenience through services like telehealth, financial assistance, and multilingual support. Whether it's immediate care, advanced procedures, or multidisciplinary care for complex conditions, Northwestern Medicine is committed to leading the way in healthcare innovation and patient-centered care.

📋 Description

• Provide patient-first customer service and establish a positive first impression • Respond to patient questions and concerns and escalate extraordinary issues • Maintain patient confidentiality under HIPAA regulations • Identify and collect accurate patient demographic and registration information • Schedule and direct patients through Northwestern Medicine systems • Contact patients to schedule appointments • Perform medical necessity checks and communicate options when appointments fail • Inform patients about financial account issues and provide out-of-pocket estimates • Provide training and education as needed • Participate in cross-training, quality assurance reviews, and departmental quality improvement activities • Communicate physician referral, insurance referral, consultation, authorization, and eligibility information • Verify insurance eligibility and benefits using online tools or by phone • Complete accurate handoff instructions and Epic notes/messages • Run real-time eligibility checks and follow out-of-network policies • Prevent patient-visit issues by verifying tests, preparation, timing, location, orders, and duplicate records • Analyze account activity, resolve problems, and suggest process improvements • Monitor registration, scheduling, and insurance verification against quality standards • Support and train coworkers and adapt processes to changing business needs • Perform other duties assigned by the manager

🎯 Requirements

• High School diploma or equivalent • 2–3 years of customer service or medical office experience • Excellent interpersonal, verbal, and written communication skills • Proficiency in computer data entry and typing • Ability to read, write, and communicate effectively in English • Basic computer skills • Ability to type 40 words per minute • Ability to multitask • Customer-service orientation • Excellent organizational, time-management, analytical, and problem-solving skills • Preferred: additional education • Preferred: additional language skills • Preferred: healthcare finance and/or healthcare insurance experience • Preferred: healthcare setting knowledge and experience, especially patient scheduling and/or registration • Willingness to complete a criminal-history background check if offered the position

🏖️ Benefits

• Tuition reimbursement • Loan forgiveness • 401(k) matching • Lifecycle benefits • Wide range of benefits supporting physical, emotional, and financial well-being • Protection for unexpected life events • Potential sign-on bonus eligibility