Patient Access Specialist

🔥 0 minutes ago

🌽 Illinois, Iowa, +1 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🧀 Wisconsin – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Northwestern Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $25M Grant on 2018-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Northwestern Medicine is a renowned healthcare provider offering a wide range of medical services, including COVID-19 and flu vaccinations, cutting-edge treatments, and pioneering surgical procedures. The organization is deeply involved in clinical research, contributing to significant medical advancements such as exploring the causes of diseases like lupus and breakthroughs in cancer treatment. With a robust network of hospitals and specialized care centers, Northwestern Medicine is dedicated to patient wellness, community impact, and medical education. They emphasize accessibility, patient safety, and convenience through services like telehealth, financial assistance, and multilingual support. Whether it's immediate care, advanced procedures, or multidisciplinary care for complex conditions, Northwestern Medicine is committed to leading the way in healthcare innovation and patient-centered care.

📋 Description

• Practice the Patients First philosophy and maintain high customer service standards • Respond to patient questions and concerns, escalating extraordinary issues as needed • Maintain patient confidentiality in accordance with HIPAA regulations • Collect and verify patient demographic information • Schedule and direct patients through Northwestern Medicine systems • Reach out to patients to schedule appointments • Perform medical necessity checks and communicate options when appointments fail • Inform patients about financial account issues and complete out-of-pocket estimations • Provide training and education as needed • Manage schedules and complete assignments on time • Participate in cross-training across departments • Participate in quality assurance reviews of patient data • Resolve service breakdowns using service recovery skills • Communicate information about physician referrals, insurance referrals, and consultations • Collect authorization numbers in appropriate systems • Verify orders, insurance eligibility, and benefit levels using online tools or phone • Document accurate handoff instructions and notes in Epic • Run real-time eligibility checks and follow out-of-network policies • Send descriptive, grammatically correct Epic messages and telephone encounters • Prevent appointment issues by verifying tests, preparation requirements, schedules, locations, and duplicate records • Collect and update required registration data • Analyze account activity, identify problems, and initiate resolutions • Suggest and implement process improvements • Monitor registration, scheduling, and insurance verification against quality standards • Act as a training resource for new staff and coworkers • Attend intra/interdepartmental meetings as needed • Perform other duties assigned by the manager

🎯 Requirements

• High School diploma or equivalent • 2-3 years customer service or medical office experience • Excellent interpersonal, verbal, and written communication skills • Proficiency in computer data-entry/typing • Ability to read, write, and communicate effectively in English • Basic Computer Skills • Ability to type 40 wpm • Ability to multi-task • Customer service oriented • Excellent organizational, time management, analytical, and problem solving skills • Must reside in IL, IN, IA, or WI • Healthcare finance and/or healthcare insurance experience preferred • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration preferred • Additional education preferred • Additional language skills preferred

🏖️ Benefits

• Tuition reimbursement • Loan forgiveness • 401(k) matching • Lifecycle benefits • Competitive benefits supporting physical, emotional, and financial well-being • Protection for unexpected life events • Remote work arrangement