Clinical Operations Partner

🔥 12 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏥 Clinical Operations

👻 Ghost score 10%

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NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• Build and strengthen relationships with bone marrow transplant and cellular therapy programs within the NMDP network • Increase engagement with referring oncologists and encourage timely, appropriate patient referrals • Serve as primary relationship manager for regional BMT programs and community oncologists • Establish strategic partnership objectives and priorities with BMT team members • Assess and respond to needs across BMT programs, including physicians, administrators, coordinators, social workers, and financial coordinators • Serve as point person for NMDP and transplant-process questions and connect patients with NMDP resources • Collaborate with NMDP colleagues to coordinate service and achieve transplant-center and organizational goals • Attend BMT program meetings and develop understanding of transplant-center needs and challenges • Provide real-time consultation through onsite, phone, or online presence, with follow-up and after-action review • Share network metrics and center-specific data and provide evidence-based recommendations • Identify regional unmet needs and provide supporting data and analysis • Develop and deliver education on research studies, NMDP services and initiatives, allogeneic transplant, and cellular therapy • Participate in onboarding new transplant-center team members • Design, implement, and manage special projects and research opportunities with NMDP and CIBMTR colleagues • Recommend process improvements to reduce complexities in the transplant process • Represent provider needs and share insights with NMDP colleagues and leadership • Perform other duties as assigned

🎯 Requirements

• Demonstrated knowledge of molecular biology, immunology, or genetics • Strong knowledge and experience in a provider setting preferred • Bachelor’s degree and eight years of experience in a relevant science or healthcare-related setting • Four years of full-time internal NMDP employment may substitute for the required eight years of experience • Ability to build new relationships and strengthen existing relationships • Critical thinking and analytical skills to drive innovative solutions • Ability to improve processes, take initiative, and solve problems • Ability to establish credibility and foster collaboration with internal and external colleagues • Strong professional communication and customer service skills • Ability to adjust schedule for meetings and urgent customer needs • Occasional domestic travel for conferences and in-person team meetings • Valid driver’s license • Previous experience within BMT and cellular therapy industry preferred • Previous clinical-setting experience with a customer service focus preferred • Master’s/PhD degree and six years of experience in a relevant science or healthcare-related setting preferred

🏖️ Benefits

• Medical, dental, vision, life and disability benefits • Accident/critical illness/hospital benefits • Well-being benefits • Legal, identity theft and pet benefits • Retirement plan • Paid time off and holidays • Leave benefits • Incentive plans for eligible employees • Remote/home-based work arrangement