Quality Investigation Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• Conduct investigations of assigned non-medical quality incidents • Coordinate and lead corrective and preventive actions (CAPA) • Collaborate with Operations, Medical Services, other NMDP departments, and network center staff to resolve quality incidents • Use the online quality management software system to facilitate and record incident management activity • Conduct preliminary investigations, remedial actions, risk assessments, and submit completed investigations for review and approval • Determine root causes for assigned CAPA investigations • Plan and recommend corrective or preventive action plans and effectiveness checks • Implement, monitor, and document corrective/preventive actions and associated tasks • Conduct, monitor, and document CAPA effectiveness checks and results • Submit CAPA reports for final review and closure • Participate in projects involving incident management processes and systems, regulatory compliance, and process improvement • Maintain current knowledge of operational processes through internal meetings, education, and training • Perform other duties supporting NMDP’s mission and goals

🎯 Requirements

• Bachelor’s degree; Healthcare or Science field strongly preferred • Equivalent related experience and/or education may be substituted for the degree requirements • Five years of experience in a healthcare or science environment • Two years of experience related to investigation and resolution of complaints and non-conformances • Knowledge of quality assurance, risk management, and confidentiality principles • Strong knowledge of cellular therapy transplantation and associated operations • Excellent oral and written communication • Advanced interpersonal skills for collaborating with others to gather information • Complex problem-solving, analysis, and decision-making abilities • Customer service skills • Proficiency in relevant NMDP computer software applications • Proficiency with Windows, Word, Excel, PowerPoint, internet, and databases preferred • May require some flexibility in work hours • Certification in process improvement or another quality management function preferred

🏖️ Benefits

• Medical, dental, and vision benefits • Life and disability benefits • Accident, critical illness, and hospital benefits • Well-being benefits • Legal, identity theft, and pet benefits • Retirement plans • Paid time off and holidays • Leave benefits • Incentive plans for eligible employees • Appropriate education and training