Hotel Assistant General Manager – Qavartarvik Customer Lodge

Job not on LinkedIn

🕒 July 6

🐻 Alaska – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 34%

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Logo of NMS

NMS

1001 - 5000 employees

Founded 1974

🍽️ Food & Beverage

📦 Logistics

🏥 Healthcare

Food & Beverage • Logistics • Healthcare

NMS is an Alaska Native-owned, certified Minority Business Enterprise that provides essential support services across Alaska and North America. For 50 years the company has delivered environmental services, facilities management, food and remote camp services, security, and tribal services to industrial, governmental, and community clients. NMS emphasizes a client-centered approach and local partnership while operating at enterprise scale.

📋 Description

• Manage and coordinate hotel functions with the General Manager to achieve profitable operations and high-quality guest services • Oversee guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development • Manage assigned hotel staff and ensure budgeted revenues and profits are achieved • Interpret company policies and ensure compliance with safety programs, job safety analysis, Guarantee of Fair Treatment policy, and other requirements • Monitor staff training, improve efficiency, and ensure conformance with standard procedures • Lead, direct, motivate, coach, and counsel employees • Handle employee-related matters, paperwork, PANs, and training • Monitor and resolve guest-service trends and issues • Perform sales duties and activities • Conduct property inspections and ensure equipment complies with service standards • Act as primary vendor contact for supplies • Handle food and beverage services and functions • Define employee responsibilities, authorities, and accountability • Promote teamwork and employee morale; analyze and resolve work problems • Structure activities, improve operational efficiencies, make decisions, develop employees and shareholders, and solve business problems • Facilitate employment and development of local shareholders • Assist with moving luggage, packages, furniture, and other items • Drive and support the CARES program through staff huddles, monthly training, and videos • Perform other related managerial duties as assigned

🎯 Requirements

• High School Diploma or GED Equivalent • At least 4 years of management experience in hotels of a similar size and caliber • Minimum of 5 years of work experience in hotels • At least 2 years of direct Housekeeping Manager experience • At least 2 years of direct Front Desk Manager experience • Contract requires candidate to get a flu shot pre-hire and annually thereafter • Proficient computer aptitude, including advanced skillset in Microsoft Office programs • Valid driver's license with a clean driving record for the past 3 years • Strong verbal and written communication skills • Ability to delegate responsibilities, organize complex projects, and establish priorities • Ability to occasionally lift or move up to 25 pounds; may assist with items weighing up to 50 pounds • Ability to work indoors and outdoors, including occasional exposure to harsh weather conditions • Ability to travel up to 25% of the time as necessary • Preferred: 4-year college degree in a field compatible with general hotel operations • Preferred: Marketing background • Preferred: Experience in graphic design, PowerPoints, and video-based learning creation

🏖️ Benefits

• FEHB benefits • Client-provided manager housing • Meals provided • Roundtrip coach airfare between Anchorage, AK and Bethel, AK • 4-weeks-on/4-weeks-off rotational schedule • Travel support for the rotational assignment

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