Patient Access Supervisor

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Noctrix Health, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Noctrix Health, Inc. is a pioneering company focused on developing next-generation, clinically validated wearable therapeutics aimed at managing chronic neurological disorders. With a mission to address the unmet needs of individuals living with such conditions, Noctrix combines expertise from seasoned medical device experts, neuroscientists, and engineers to deliver innovative therapies that enhance user experience. The company's flagship product, Nidra, has received FDA Breakthrough Device Designation and is designed for conditions like Restless Legs Syndrome, representing a promising advancement in wearable health technology.

📋 Description

• Lead, coach, and develop a team of Patient Access Case Managers through one-on-one meetings, performance coaching, and professional development • Oversee daily Patient Access operations to achieve KPIs, service levels, and operational objectives • Serve as the primary operational contact for Patient Access, offshore support teams, reimbursement vendors, and internal stakeholders • Coordinate with Field Sales, Appeals, Patient Concierge, Therapy Support, and cross-functional teams to provide case updates and resolve reimbursement challenges • Ensure adherence to reimbursement workflows, quality standards, and SOPs • Develop and refine departmental KPIs, reporting, and performance metrics • Review workflows and SOPs to improve efficiency, consistency, and patient experience • Provide guidance on benefit investigations, prior authorizations, claims processing, appeals, financial assistance programs, and insurance coverage • Collaborate with healthcare providers to obtain clinical documentation for reimbursement submissions • Coordinate with commercial and government payers on authorization and reimbursement decisions • Maintain knowledge of reimbursement policies, payer requirements, and coverage guidelines • Monitor case quality, documentation accuracy, and compliance in Salesforce and reimbursement management systems • Lead process improvement initiatives, including Salesforce enhancements and workflow optimization • Partner with the Associate Director, Appeals team, and leadership on strategic reimbursement and operational initiatives • Develop training materials, onboarding resources, and coaching programs • Foster a collaborative, patient-focused culture centered on accountability, continuous learning, and customer service

🎯 Requirements

• Minimum 5 years of healthcare industry experience within pharmaceutical, medical device, or reimbursement-focused organizations • Minimum 2 years of experience supporting medical device reimbursement involving DME products • Previous experience leading or supervising patient access, reimbursement, or case management teams • Strong knowledge of benefit investigations, prior authorizations, insurance reimbursement, appeals, and patient access workflows • Experience with commercial insurance, Medicare, Medicaid, and government payers • Excellent leadership, coaching, and team development skills • Strong analytical and problem-solving abilities • Excellent verbal and written communication skills • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment • Bachelor’s degree in Business, Healthcare Administration, Marketing, or related field preferred • Experience with Salesforce or similar CRM and reimbursement management platforms preferred • Preferred: experience leading medical-device patient access or reimbursement teams • Preferred: KPI-driven performance management, process improvement, workflow optimization, Salesforce enhancements, offshore support, reimbursement vendors, and DME reimbursement knowledge

🏖️ Benefits

• Annual Bonus Eligibility