Supervisor, Patient Access Services

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🔥 19 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Geisinger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏥 Healthcare

💊 Pharmaceuticals

🧘 Wellness

Healthcare • Pharmaceuticals • Wellness

Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.

📋 Description

• Responsible for the daily operations of the department to help provide access to system and community services. • Serves as a resource for communication and access to services for members, patients, consumers, providers, employers, decision-makers, and other organizational customers and payers. • Provides leadership and direction to the staff to assure appropriate and timely communication and information regarding medical service access, physician and service referral, and direction to all services offered. • Supports internal and external customer needs and offers input on process improvement to meet those needs via resources available throughout the System. • Maintains open communication among marketing and triage personnel, practice sites, physicians, advisory groups, and consumers. • Supports personnel in the pursuit of knowledge and resolution of problems. • Supports and defines goals, policies, and procedures. • Supervises quality audits to support the quality assurance process and ensures the staff meet all departmental productivity and quality standards, including integration analysis and testing. • Coaches employees as needed to meet performance standards. • Creates, maintains and files all logs and documentation of staff performance and compliance with department goals and targets. • Assists with Human Resources issues, such as performance evaluation, recruitment, hiring and adherence to departmental policies and taking disciplinary action as required. • Reviews daily, weekly and monthly statistical reports as requested by the department leader. • Maintains adequate staffing levels consistent with patient volumes, assuring optimal customer service and performance. • Ensures time and attendance records are kept current and variations are brought to the attention of the department in a timely fashion. • Shares on-call coverage rotation to ensure optimal department operations during off-shift hours. • Uses open communication to identify and resolve problems within and between departments. • Conducts team meetings and involves staff in decision-making. • Promotes activities that recognize and reward staff. • Develops educational programs to meet process changes within the department.

🎯 Requirements

• High School Diploma or Equivalent (GED)- (Required) • Minimum of 5 years-Relevant experience* (Required) • Minimum of 1 year-Managerial/Supervisory (Preferred) • Acts Decisively • Interpersonal Communication • Leads Others • Supervisory Customer Service

🏖️ Benefits

• healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners