Customer Success Specialist

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Nofence

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🌾 Agriculture

☁️ SaaS

Agriculture • Technology • SaaS

Nofence is the world's first virtual fencing system for livestock, enabling farmers to manage their herds and grazing areas directly from their mobile devices. By eliminating the need for physical fences, Nofence allows for greater flexibility and efficiency in agricultural practices. The app provides real-time oversight of livestock locations and behaviors, ensuring that livestock stay within designated grazing boundaries while allowing for easy adjustments to grazing areas from anywhere.

📋 Description

• Guide farmers and livestock producers through their first 90 days, including pasture mapping, app configuration, and animal conditioning/training protocols • Maintain proactive customer touchpoints to ensure satisfaction, support renewals, and identify account expansion opportunities • Resolve software, app, and hardware questions through phone, email, and ticketing systems • Translate complex technical issues into clear, practical instructions • Support collar maintenance, solar/battery health diagnostics, and physical collar replacements • Maintain accurate customer records and log support interactions and product feedback in the CRM system • Document and escalate technical product performance trends to Product and Engineering • Represent Nofence at regional agricultural trade shows, community events, and occasionally at customer operations

🎯 Requirements

• Solid agricultural background, preferably covering pasture management, rotational grazing, animal welfare, or livestock operations • Proven experience in customer success, technical support, account management, or another customer-facing role • Experience preferably in technology, agtech, or hardware-enabled SaaS • Degree or equivalent qualification in an agricultural, business, or technical field is a plus • Outstanding practical farming or customer support experience can compensate for educational qualifications • Interest in IoT and hardware • Ability to learn and explain GPS mapping, cellular connectivity, and mobile app features • Excellent written and verbal communication skills in English • Ability to work remotely, set daily priorities, and take ownership of customer issues • Detail-oriented and skilled in systematic documentation and workflows • Willingness to travel to trade shows, community events, and occasionally customer operations

🏖️ Benefits

• Employer-paid health insurance • 25 days of vacation plus all federal holidays • Retirement contributions • 8 weeks paid parental leave • Full product training • Onboarding process including travel to meet the global team • Professional development opportunities • Supportive team environment • Competitive benefits package