Customer Success Manager

🕒 August 4

🗽 New York – Remote

🗽 New York – Remote

💵 $100k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blink Ops

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51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $20M Series A on 2022-03

Consulting • Healthcare • Logistics

Blink Ops is a leading provider in the field of Security Orchestration, Automation, and Response (SOAR). The company offers a platform that allows organizations to automate and streamline their security processes, using AI to quickly create, edit, and manage workflows. With its low-code interface and AI Copilot, Blink enables even non-technical users to build and deploy sophisticated security automations efficiently. Featuring over 10,000 pre-built workflows, it aids in incident response, cloud security, vulnerability management, and identity access management, among others. Blink is trusted by top companies worldwide and promises significant improvements in productivity and return on investment.

📋 Description

• Manage the onboarding process for new customers using a proactive approach • Drive customer adoption, loyalty, and expansion by maximizing product value and ROI • Implement and improve internal Customer Success processes and methodologies • Conduct growth initiatives and Executive Business Reviews with customers and leaders • Maintain customer health by introducing relevant product features • Educate champions and their teams on product value and uncover use cases • Present product value to executives and buyers and engage key stakeholders • Build relationships with executive decision-makers within customer accounts • Advocate for customer needs internally with cross-functional teams • Collaborate with product, sales, and support teams • Take accountability for delivering customer value and achieving customer goals

🎯 Requirements

• At least 4 years of experience in Enterprise CSM or Enterprise Account Management • At least 3 years of experience in Security/SecOps • Must communicate well in English in writing, speaking, and presenting • At least 4 years of experience working in startups • Experience managing upselling, renewals, and cross-selling • Experience working with technical customers • Experience working with executives • Ability to communicate technical concepts effectively and identify patterns in customer experience • Ability to communicate business value effectively and generate growth opportunities • Nice to have: 1+ years of experience in MSSP • Nice to have: experience working with REST API and JSON • Nice to have: 1+ years of experience coding in Python, Bash, etc.

🏖️ Benefits

• Variable Compensation (where applicable)

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