Client Success Manager

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Elemica

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

☁️ SaaS

📦 Logistics

🤝 B2B

💰 Seed on 2019-08

SaaS • Logistics • B2B

Elemica is a network-enabled SaaS company that provides digital supply chain orchestration and execution for manufacturers, their trading partners, and logistics providers. Its iFlow platform and modular solutions unify order management, invoice automation, logistics & transportation (transport execution, terminal & warehouse, multi-carrier shipping/ProcessWeaver), quality assurance, and reporting/analytics to deliver end-to-end visibility, AI-ready data, and decision intelligence. Elemica operates a large industry-tuned network (1. 2+ million daily transactions, 20,000+ partners, $1T annual commerce) and targets process manufacturers and value chains with B2B supply chain digitization and integration services.

📋 Description

• Measure, analyze, and increase customer health and value indicators such as utilization/consumption rates (leading and KPI) • Execute on Value Realization Plans and ensure Elemica clients achieve their value expectations within the agreed upon timeline • Monitor client satisfaction and proactively take action to maintain high levels of satisfaction • Identify and refer cross-sell and up-sell opportunities • Ensure that Elemica retains clients at industry leading rates • Provide operational feedback loop to ensure that the organization understands how to change to increase retention • Develop uniquely strong customer loyalty; low-to-no customer attrition • Generate repeat business more than peers; maintain a book of business that has high customer satisfaction/NPS scores relative to peers • Partner with Success & Sales to position clients for success, deliver presentations, engage executives, and assist with escalations • Drive change with clients; help create urgency to increase customer utilization of the solution • Proactively demonstrate to the customer the value and benefits of partnering with Elemica

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, and/or Sales, preferably in a SaaS company • Demonstrated ability to drive customer adoption • Demonstrated ability to lead cross-functional initiatives • Bachelor’s Degree or equivalent work experience required • Strong written and verbal communication skills • Collaborative problem solver who takes ownership of issues and drives to resolution • Knowledge of Logistics/Supply Chain function preferred • Ability to analyze data and convey actionable insights to executives • Willing and able to travel up to 30% • Proven accountability and excellent interpersonal skills • Excellent problem-solving skills with ability to get to the root cause of internal and external problems

🏖️ Benefits

• Competitive compensation packages • Inclusive parental leave policy that supports all parents and careers • Personal and pet insurance options • Flexible time off and paid holidays • 401k and bonus program • Wellness and mental health initiatives • Generous employee referral bonus program • Fun work environment