Customer Success Specialist – Modern Retail

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $65.5k - $83.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Develops a productive working relationship with CSM team • Partners with client's dedicated CSM to provide product-specific expertise • Discuss and demonstrate CDK product functionality and industry insights • Provide customers with guidance • Follow established product understanding and utilization benchmarks • Complete client training, consultation, operational adjustment or best practice requests • Escalate blockers to Customer Care • Utilize opportunities to continue growth and knowledge base on the CDK suite of products • Participate in scaled webinars to customers • Ensure a high level of consistent documentation of dealer engagements • Seeks and listens to feedback

🎯 Requirements

• Associate’s Degree or equivalent experience • Minimum 3 or more years of experience in Auto industry • Strong communication skills with peers as well as clients, both oral as well as written. • High sense of urgency • Handles high stress interactions and situations • Ability to work and influence both internal and external stakeholders • Familiarity with dealership systems and operations • Strong understanding of one CDK product suites • Bilingual (Spanish) proficiency preferred • Some automotive knowledge (Areas of the dealership and Dealer workflows) preferred.

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement