Chat & Community Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $15 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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NoGigiddy

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🏪 Marketplace

🎯 Recruiter

B2C • Marketplace • Recruitment

NoGigiddy is a platform that connects gig workers with flexible job opportunities from over 20 staffing platforms, allowing individuals to choose where and when they want to work. The company empowers users by simplifying the job search process and providing access to a variety of gig roles to maximize earning potential. With a focus on flexibility and worker autonomy, NoGigiddy aims to enhance the gig economy experience for both workers and businesses.

📋 Description

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets • Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments • Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth • Escalate complex or sensitive issues to the appropriate team with full documentation • Contribute to the help center knowledge base • Flag trends in user issues or feedback to the product and content teams • Maintain consistent tone and quality across all support touchpoints

🎯 Requirements

• No degree required • Fast, accurate typing — live chat moves quickly • Excellent written communication — clear and empathetic • Able to handle multiple conversations simultaneously without dropping quality • Patient with frustrated users — you de-escalate, you don't match energy • Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus

🏖️ Benefits

• Hourly pay of $15–$21/hr • Fully remote • Flexible scheduling across support windows • Paid training on platform and support tools • Access to the full NoGigiddy earning opportunity network