Senior Technical Account Manager

🔥 12 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $140.6k - $253.1k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Act as the dedicated technical advisor for customers using Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions • Develop understanding of customer environments, business objectives, application architectures, and workload requirements • Create and execute customer success plans driving adoption, retention, business value, and long-term growth • Advise customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices • Guide customers on AI inferencing and agentic AI opportunities • Collaborate with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs • Drive customer success through business reviews, technical consultations, and proactive engagement • Manage customer success metrics including Net and Gross Retention, NPS, Customer Health, and cloud consumption growth

🎯 Requirements

• 8 years of experience • Bachelor's degree or equivalent experience • Experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role • Excellent understanding of cloud infrastructure, application hosting, networking, and modern compute environments • Experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives • Knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures • Ability to translate business objectives into practical cloud and AI adoption strategies • Proven success building trusted relationships with executive leadership and technical teams • Excellent communication, presentation, and consultative problem-solving skills

🏖️ Benefits

• Annual bonus or incentives • Equity awards • Employee Stock Purchase Plan (ESPP) • Healthcare • 401K savings plan • Company holidays • Vacation in the form of PTO • Sick time • Parental leave • Employee assistance program • Mental and financial wellness support • Flexible work at home, in an office, or a combination of both