Sales and Retail Manager

🕒 September 26, 2025

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Nordic Knots

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11 - 50 employees

Nordic Knots was founded on the Scandinavian tradition of functional design with a minimalist aesthetic. It should be simple to pick a rug because it's the foundation of a beautiful room. That's why we make rugs in timeless Nordic patterns using high-quality materials.

📋 Description

• Build and grow relationships with PRO clients (interior designers, architects, decorators, developers) through the New York flagship. • Drive growth through new trade account sign-ups, personalized consultations, and ongoing client relationship management. • Support the Sales Director in refining trade sales processes, from onboarding to loyalty-building activities. • Introduce new collections to trade clients and make each launch a flagship moment. • Represent Nordic Knots at local trade events, appointments, and in-store activations. • Act as a brand ambassador on the sales floor, delivering excellent client experience to new and existing trade clients. • Provide expert guidance on rugs, curtains, and textiles, assisting clients with product selection, customization, and design recommendations. • Convert sales through in-store and virtual consultations, follow-ups, and quoting; achieve and exceed store sales targets. • Partner with PRO, Retail, and CX teams to deliver a seamless omnichannel client experience and share client insights with sales, marketing, and design teams.

🎯 Requirements

• 3+ years of sales experience in retail, trade, or interior design industries. • Strong understanding of the design community in New York City. • Prior experience with rugs, textiles, or home furnishings strongly preferred. • Excellent communication and interpersonal skills. • Comfortable with digital sales tools and virtual consultations. • Proactive and willing to take initiative. • Relationship-building skills with retail clients and design trade. • Proven track record in driving sales targets and growing client bases. • Strong knowledge of high-end interiors, textiles, rugs, and furnishings. • Organized and detail-oriented; able to balance sales and showroom operations. • Entrepreneurial, collaborative, and team-oriented mindset.

🏖️ Benefits

• We’re a close-knit, ambitious team with an open and entrepreneurial culture. • Everyone plays a role in shaping the company; good ideas are always welcome. • Opportunities to grow with the company as it scales. • Diverse and inclusive workforce; welcoming applicants from a range of perspectives.