Customer Care Specialist 1

Job not on LinkedIn

🕒 July 21

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $15 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Nordstrom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1901

🛒 Retail

👗 Fashion

🛍️ eCommerce

💰 Post-IPO Equity - Nordstrom on 2023-02

Retail • Fashion • eCommerce

Nordstrom is a leading U. S. -based high-end department store and fashion retailer offering a wide selection of clothing, footwear, accessories, beauty products, and home goods through its brick-and-mortar stores and online channels. The company emphasizes curated brands, customer service (including personal stylists and loyalty programs), and an omnichannel shopping experience combining in-store and e-commerce services like curbside pickup and returns. Nordstrom serves primarily individual consumers with premium and mid-to-high-end merchandise.

📋 Description

• Field real-time calls in a virtual call center environment from customers across the country during peak/scaled events • Act as a Brand Ambassador for Nordstrom and/or Nordstrom Rack • Provide world-class service to all customers • Troubleshoot and resolve customer service inquiries or issues via incoming phone contacts • Provide critical service and product information to ensure customer satisfaction • Process orders and enter data into the order entry system via incoming phone contacts • Track customer packages • Perform other duties as assigned

🎯 Requirements

• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred) • Ability to meet Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations • Excellent communication skills • Ability to work in a fast-paced environment and demonstrate a high sense of urgency • Understanding of computer systems and troubleshooting issues with minimal assistance • Ability to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times • Quiet, distraction-free, secure home workspace • Ability to work the entire shift at a desk using a computer and headset, and turn on the camera when requested by leadership • Wired, high-speed Internet with modem or router with Ethernet port; no cellular-based, satellite, or Wi-Fi connection • Must be located in Minnesota

🏖️ Benefits

• Work from home subsidy: $50/month • Medical/Vision, Dental, Retirement and Paid Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources • Performance-based incentives/bonuses may be available • 401k • PTO accruals • Holidays